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Smith.ai

Score9 out of 10

19 Reviews and Ratings

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What is Smith.ai?

Smith.ai is a call answering platform for businesses of all sizes. The AI Receptionist from Smith.ai handles call scenarios, such as qualifying leads, answering questions, and scheduling appointments 24/7. Smith.ai Virtual Receptionists aim to maximize meaningful interactions, with the goal of moving a business forward with a professional human touch. With its integration ecosystem of over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot— call data flows directly into a connected CRM, scheduling software, and other tools. Instant call summaries are available via email or text message.

Categories & Use Cases

Media

the Smith.ai dashboard, which provides real-time insights that illustrate the bigger picture of a firm's inbound calls.
where each Smith.ai call generates an instant call summary, displaying caller contact information, call duration, actions taken during the call, and call recording & transcription.

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Reviews

What users are saying about Smith.ai.
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Can't recommend anyone better for our personal injury firm!

Lindsey Irvine
Office Manager in Legal at Van Wey Law (11-50 employees employees)

Pros

  • Responsiveness by Account Manager
  • Agents are articulate and obtain all necessary detail on every call
  • Agents sympathetic to our injured potential clients

Cons

  • Would like the ability to have our calls recorded on Smith.ai's end, since our calls are transferred to them, and we cannot record ourselves at that point.

Most Important Features

  • Live agents
  • Responsivity
  • Professionalism and Courtesy to our staff and our leads

Return on Investment

  • increased productivity by reducing the number of times our employees have to return calls

Smith.ai Offers Affordable Legal Website Chat

Incentivized
Shawn Hamp, Esq.View profile
Attorney at Law in Corporate at The Law Offices of Shawn B. Hamp, P.C. (1-10 employees employees)

Pros

  • Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
  • It is very cost effective compared to other online chat support providers.
  • Its display on the website is easy to custom configure and integrate.

Cons

  • No option to hand off online conversations to someone in-house.
  • No option to customize image of operator icon.

Return on Investment

  • Smith.ai has offered a low cost opportunity to staff website chat 24/7 compared to hiring someone in-house.
  • Website chat has captured leads more efficiently.
  • Live chat has enable scheduling consultations with calendar software.

Alternatives Considered

ApexChat

Usability

Other Software Used

MyCase

The best system and support I have ever seen!

Lance CookView profile
Founder SavvyMarketing.ca in Marketing at SavvyMarketing.ca (1-10 employees employees)

Pros

  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.

Cons

  • I have not seen any area for improvement. These people have a great service backed by an even better level of support.

Return on Investment

  • As a marketing agent, I love to demo how my web chatbot works. It's very impressive and adds credibility to my company.
  • People want answers now. I know that responding quickly to prospects has gotten me business.

Alternatives Considered

LiveChat

Usability

Other Software Used

Pipedrive, Grammarly, Asana

Smith.ai Live Website Chat Efficiently Engages Essential New Leads

Incentivized
Sarah RenfroView profile
Partner in Legal at Renfro & Renfro, PLLC - Attorneys & Counselors at Law (1-10 employees employees)

Pros

  • Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
  • The agents are warm and personable.
  • In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.

Cons

  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.

Return on Investment

  • The chat cost is nominal compared to other marketing mechanisms. It quickly pays for itself.

Usability

Other Software Used

Clio Grow

Smith.ai Live Website Chat adds clients to my practice

Incentivized
Maria N. JonssonView profile
Law Offices of Maria N. Jonsson, PC in Legal at Law Offices of Maria N. Jonsson, PC (1-10 employees employees)

Pros

  • Instant email with specific contact info for visitor
  • Instruction on how and when visitor wishes to be contacted
  • Ability to determine where the visitor is coming from (referral source)

Cons

  • Allow for even more customized Q&A

Return on Investment

  • Smith.ai Live Website Chat contacts convert to clients often, thus adding another 20-25% to the monthly client conversion.

Alternatives Considered

Chatbox

Usability

Other Software Used

Calendly, Box, Mailchimp

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