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Soffront CRM vs. Zoho CRM

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Soffront CRM

2 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Soffront CRM

    Score7 out of 10
    Enterprise companies (1,001+ employees)
    		Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…

    $20

    per month

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Soffront CRMZoho CRM
    Editions & Modules
    1,000 Emails
    $4.00
    per month
    5,000 Emails
    $15.00
    per month
    10,000 Emails
    $25.00
    per month
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Soffront CRMZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    Soffront CRMZoho CRM
    Considered Both Products
    Soffront
    Andrew Van Horn
    Business Coach at ActionCOACH (Accounting, 1-10 employees)
    Chose Soffront CRM
    Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for …
    Incentivized
    Zoho
    Kristina Spurlock
    Project Manager in Marketing at Levy Online (Marketing and Advertising, 11-50 employees)
    Chose Zoho CRM
    I don't have extensive experience with Soffront but from what I remember, Zoho is more configurable.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Soffront CRMZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    7.8
    2 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management9.02 Ratings8.5279 Ratings
    Workflow management6.02 Ratings8.3266 Ratings
    Territory management7.31 Ratings8.7196 Ratings
    Channel / partner relationship management9.02 Ratings8.4192 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.8248 Ratings
    Contract management00 Ratings8.7203 Ratings
    Quote & order management00 Ratings8.1203 Ratings
    Interaction tracking00 Ratings8.1249 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    5.0
    2 Ratings
    Zoho CRM
    8.3
    221 Ratings
    Case management5.02 Ratings8.5213 Ratings
    Help desk management5.02 Ratings8.5189 Ratings
    Call center management00 Ratings8.1172 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    9.5
    2 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management10.02 Ratings8.6261 Ratings
    Email marketing9.02 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    6.1
    2 Ratings
    Zoho CRM
    8.4
    263 Ratings
    Task management8.21 Ratings8.5248 Ratings
    Reporting4.02 Ratings8.5242 Ratings
    Billing and invoicing management00 Ratings8.3180 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    4.7
    2 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting4.02 Ratings8.5216 Ratings
    Pipeline visualization6.02 Ratings8.4235 Ratings
    Customizable reports4.02 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields7.02 Ratings8.4275 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Scripting environment00 Ratings8.3178 Ratings
    API for custom integration00 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability6.02 Ratings8.4231 Ratings
    Role-based user permissions8.02 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    6.0
    2 Ratings
    Zoho CRM
    8.3
    165 Ratings
    Social data7.02 Ratings8.3164 Ratings
    Social engagement5.02 Ratings8.4156 Ratings
    Platform
    Comparison of Platform features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access7.02 Ratings8.7230 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Soffront CRM and Zoho CRM
    Feature
    Soffront CRM
    -
    Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation00 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    User Ratings
    Soffront CRMZoho CRM
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    8.0
    (1 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    7.0
    (1 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)