ConnectWise PSA vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| ConnectWise PSA | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ConnectWise PSA | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.5 |
| Likelihood to Renew | 7.6 | 10.0 |
| Usability | 8.3 | 10.0 |
| Availability | 8.0 | - |
| Performance | 1.0 | - |
| Support Rating | 4.5 | 10.0 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | 10.0 |
| Configurability | 1.0 | 10.0 |
| Ease of integration | 1.0 | 9.0 |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | 9.0 |
| Vendor pre-sale | 10.0 | 8.0 |