TrustRadius: an HG Insights company

SolarWinds Web Help Desk (WHD) vs. SysAid

Save this comparison

Save this comparison

SolarWinds Web Help Desk (WHD)

53 Reviews and Ratings

SysAid

257 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    		N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    SolarWinds Web Help Desk (WHD)SysAid
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SolarWinds Web Help Desk (WHD)SysAid
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsSolarWinds also offers Perpetual licensing starting at $1129 per technician.SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    SolarWinds Web Help Desk (WHD)SysAid
    Considered Both Products
    SolarWinds
    Eric Krueger
    Infrastructure Manager in Information Technology at AccruePartners (Computer Software, 51-200 employees)
    Chose SolarWinds Web Help Desk (WHD)
    SolarWinds Help Desk's overall package of tools is superior in our opinion to the other Help Desk products we have evaluated and tried in the past. We selected SolarWinds because the overall ROI was greater and the efficiencies that we could implement immediately made more …
    Incentivized
    SysAid Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Web Help Desk (WHD)SysAid
    Incident and problem management
    Comparison of Incident and problem management features of SolarWinds Web Help Desk (WHD) and SysAid
    Feature
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets9.819 Ratings9.9177 Ratings
    Expert directory10.013 Ratings8.0144 Ratings
    Subscription-based notifications9.817 Ratings9.9127 Ratings
    ITSM collaboration and documentation9.014 Ratings9.4145 Ratings
    Ticket creation and submission9.99 Ratings00 Ratings
    Ticket response9.99 Ratings00 Ratings
    Service restoration00 Ratings8.9125 Ratings
    Self-service tools00 Ratings8.3171 Ratings
    ITSM reports and dashboards00 Ratings9.4154 Ratings
    Self Help Community
    Comparison of Self Help Community features of SolarWinds Web Help Desk (WHD) and SysAid
    Feature
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    SysAid
    -
    Ratings
    External knowledge base9.46 Ratings00 Ratings
    Internal knowledge base9.48 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SolarWinds Web Help Desk (WHD) and SysAid
    Feature
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    SysAid
    -
    Ratings
    Customer portal9.78 Ratings00 Ratings
    Social integration10.04 Ratings00 Ratings
    Email support9.99 Ratings00 Ratings
    Help Desk CRM integration8.04 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of SolarWinds Web Help Desk (WHD) and SysAid
    Feature
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement00 Ratings9.8144 Ratings
    Asset management dashboard00 Ratings8.9151 Ratings
    Policy and contract enforcement00 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of SolarWinds Web Help Desk (WHD) and SysAid
    Feature
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository00 Ratings9.8130 Ratings
    Change calendar00 Ratings9.8109 Ratings
    Service-level management00 Ratings9.8135 Ratings
    User Ratings
    SolarWinds Web Help Desk (WHD)SysAid
    Likelihood to Recommend
    8.5
    (19 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    8.9
    (19 ratings)
    Usability
    10.0
    (3 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    10.0
    (5 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    8.5
    (11 ratings)
    Configurability
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    9.0
    (1 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    9.1
    (4 ratings)