| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
| SolarWinds Web Help Desk (WHD) | TOPdesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | ||||||||||||||
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| SolarWinds Web Help Desk (WHD) | TOPdesk | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SolarWinds Web Help Desk (WHD) | TOPdesk | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ITSM asset management |
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| Change management |
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| SolarWinds Web Help Desk (WHD) | TOPdesk | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.9 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 10.0 | 9.0 |
| Availability | - | 9.1 |
| Performance | - | 8.1 |
| Support Rating | 10.0 | 9.1 |
| In-Person Training | - | 7.3 |
| Online Training | - | 8.0 |
| Implementation Rating | 10.0 | 9.9 |
| Configurability | 10.0 | 9.0 |
| Ease of integration | 9.0 | 6.5 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | 9.0 | 9.0 |
| Vendor pre-sale | 8.0 | 9.1 |