SolarWinds Web Help Desk (WHD) vs. Vtiger
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
 Vtiger | Score8.2 out of 10 | N/A | Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities. | $28 per month per user |
| SolarWinds Web Help Desk (WHD) | Vtiger | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $10 / user / month | ||||||||||||||
| Additional Details | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | Discounts are provided for both annual subscriptions, and for high volume users. | ||||||||||||||
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| SolarWinds Web Help Desk (WHD) | Vtiger | |||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Social CRM | ||||||||||||||||||||||||||
| Platform |
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| Security |
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| SolarWinds Web Help Desk (WHD) | Vtiger | |
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| Likelihood to Recommend | 8.5 | 10.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 10.0 | 10.0 |
| Support Rating | 10.0 | 10.0 |
| Implementation Rating | 10.0 | - |
| Configurability | 10.0 | - |
| Ease of integration | 9.0 | - |
| Vendor post-sale | 9.0 | - |
| Vendor pre-sale | 8.0 | - |