SOTI MobiControl vs. TeamViewer

The experience using SOTI MobiControl has been excellent as a user. My notebook and smartphone devices have the security policy applied and it works perfectly. I have all the apps I need to work installed, up to date and with no issues. All devices are tracked by the software and are safe in case of theft, and the information contained in the devices is erased remotely. Each group/user has their permissions specified according to what they need and that makes things even more secure. I recommend SOTI MobiControl for its ease of use and security and for not slowing down my devices.

Incentivized

Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.

• Allows for real-time use of the devices
• Allows the technician full control over a device
• The ability to send scripts and batch files is extremely helpful

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• Slow to support other platforms.
• No cloud version at the time I used it.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.

I did not evaluate other tools than SOTI MobiControl. I read an article about Microsoft MDM. I think, that might be a reasonable competitor. The whole topic "mobile device management" is bigger than you might think at the beginning. And the challenge is that you need to work closely together with other departments like logistics or even development.

Incentivized

In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.

Incentivized

I've rarely had problems with the product.

• Costly per device.
• Capable solution.
• Relatively limited configuration capabilities.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized