Sprinklr Insights

Sprinklr Insights

77 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sprinklr Insights	Score9.8 out of 10	N/A	Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.	N/A

Pricing

Sprinklr Insights

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Pricing Offerings
Sprinklr Insights
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Optional

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Community Pulse
Key User Insights
	Sprinklr Insights
Considered Both Products	Sprinklr Pravin Angane Senior Analyst at Dell (Consumer Services, 10,001+ employees) Chose Sprinklr Insights They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or … Incentivized Helpful? Chinmay Rautmare Social Media Marketing Intern in Social Media at Signify (Consumer Electronics, 10,001+ employees) Chose Sprinklr Insights I think the Sprinklr user interface is simpler than Brandwatch. The knowledge portal helps immensely to find out solutions. I really like the fact that there are many options available on Sprinklr to play around with and experiment with. Such a trial and error approach provides … Incentivized Helpful? Rahul Raju Subject Matter Expert in Customer Service at Blitzpath Innovations (Consumer Services, 201-500 employees) Chose Sprinklr Insights Sprinklr is the best tool to analyse and understand the progress of your business Incentivized Helpful? Verified User Chose Sprinklr Insights Talkwalker is a similar platform, which we use predominantly for social media listening. Where Talkwalker excels is through its image recognition, where its robust AI model has been finely tuned to capture uses of our brand in the real-world, going beyond purely text mentions. … Incentivized Helpful? Verified User Chose Sprinklr Insights The ability to create, visualise, and analyse the effects of digital advertising and social media marketing initiatives has been a highlight for me. Customer service was a breeze to work with, and it helped me to be more productive. It maintains note of every interaction. It … Incentivized Helpful? Verified User Chose Sprinklr Insights We previously used Khoros Lithium and had way less reporting opportunities and a less advanced language recognition feature. User settings and routing has been more difficult to build and it was less user-friendly. In regards to reporting, Sprinklr provides way more options … Incentivized Helpful? Verified User Chose Sprinklr Insights We selected all 3: Modern Advertising, Modern Engagement and Modern Research as all these combined answer our needs best Incentivized Helpful? Verified User Chose Sprinklr Insights Sprinklr provides more features and capabilities than 95% of these other products. For an enterprise, Sprinklr gives the ability to continue to grow without sacrificing much in terms of functionality. We only use a fraction of the Sprinklr platform, but that piece is better and … Incentivized Helpful? Verified User Chose Sprinklr Insights Sprinklr is the best platform I've used. It's the most reliable, and presents endless insights that help towards our company success & understanding. The other platforms are not as advanced & do not provide us with all the tools, information & numbers needed. Incentivized Helpful? Verified User Chose Sprinklr Insights Sprout Social is on its way to being a competitor, but Sprinklr reports are just so much easier to customize, which is imperative for our reports -- especially when it comes to Sentiment and overall accuracy of the volumes we take in. SS's UI is great for accessibility, but … Incentivized Helpful? Vikash Singh (Agency Ace of the Year) Deputy Manager in Social Media at Reprise Digital (Automotive, 5001-10,000 employees) Chose Sprinklr Insights I strongly believe the main reason for selecting Sprinklr Modern Research was their customer support and enablement team who are able to solve any query. Incentivized Helpful? Verified User Chose Sprinklr Insights Haven't used other tools, have started with Sprinklr Research Incentivized Helpful? Jenna Carpentier Senior Marketing Specialist in Marketing at Siemens Digital Industries Software (Computer Software, 10,001+ employees) Chose Sprinklr Insights While I wasn't involved in the selection process, I believe the main reason Sprinklr Modern Research was chosen as our social listening platform was that we were already using Sprinklr as our social scheduling tool. This way, we would have all of our social tools under one … Incentivized Helpful? Daniel Cooper Digital Marketing Specialist in Marketing at Sysco (Food & Beverages, 10,001+ employees) Chose Sprinklr Insights Gives our teams a quick and easy way to analyze AI-enriched historical data and key insights across social and digital sources. Works best in collecting data across multiple digital channels and leverages it to drive creativity, efficiency, growth and competitive advantages. Incentivized Helpful? Verified User Chose Sprinklr Insights Very similar offerings, the decision was largely made on price and perceived levels of customer service on top, together with some testing of the UX. Incentivized Helpful? Verified User Chose Sprinklr Insights I was not directly involved in the process of reviewing system options, but have found that Sprinklr meets the needs of our different departments that use it and makes it easy for all to collect, interpret, and share data within one system, even though they have different areas … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Sprinklr Insights
Likelihood to Recommend	8.1 (27 ratings)
Usability	8.2 (1 ratings)
Support Rating	7.4 (3 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	4.5 (1 ratings)