Sprinklr Insights

Sprinklr Modern Research is a fantastic research tool to perform market research! I like the listening engine that lets me listen to specific conversations across the web. I also love how we can clean noises from our topic, as the tool really helps us in that sense. When creating a topic and a theme in listening, we can either use the simple mode or the advanced one! Personally, I use the advanced one since we have more functions to use.

• It reduces FTE.
• I like the sentiment and audience sections.
• Sprinklr Modern Research is good for large companies.

UiPath Enterprise RPA Platform

UiPath Document Understanding, Adobe Analytics, Attribution in Google Analytics (Adometry)

We use modern research to identify brand perception in local markets

• improved analytical insights
• Improved listening abilities
• learnt brand perception in the market

Brandwatch

Brandwatch, HubSpot Academy, LinkedIn Elevate

We're using modern research to better understand conversations about our brand and identify UGC using our software. The social listening tool is also deeply interconnected with modern engagement which facilitates the moderation activities we have in place.

• reputational risk mitigation
• improved content production

Sprinklr Social Engagement & Sales

Working in one of the most competitive brands in IT definitely requires a very reliable channel for us to conduct our operations. Being a manager in the social media engagement team, having access to real-time data and historical data is everything. With a user-friendly UI like Sprinklr, it makes managing and monitoring much easier. The real-time insights that we gain out of the reports are what help us drive our core metrics and KPIs on a daily basis with our frontline agents. It also helps us keep a check on the frontline productivity from time to time as we have access to real-time data from Sprinklr reporting dashboards.

• It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
• Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
• User friendly UI has made it easy to operate and increase productivity.

Oracle Business Intelligence Discoverer (discontinued), Salesforce CMS

We use Sprinklr for connecting with our customers. It's a great tool and helps us in providing a great customer support experience, and the user interface and availability make our work easier to manage and document.

• Sprinklr is a great tool and provides a lot of insights for tracking the business and achieving the goals.
• Sprinklr provides a lot of information in terms of employee information and performance data.
• Sprinklr helps keep track of the employee login times.

VMware Horizon and Dell EMC AppSync

Microsoft 365, Horizn, Dell EMC AppSync