Sprinklr Service vs. Sprinklr Social

Sprinklr Service

54 Reviews and Ratings

Sprinklr Social

168 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sprinklr Service	Score8.5 out of 10	N/A	Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…	$249 per month per seat
Sprinklr Social	Score9.2 out of 10	N/A	Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…	$359 per month per seat

Pricing

Sprinklr Service

Sprinklr Social

Self-Serve Customer Service Solution: $249
per month per seat

Self-Serve SMM and Customer Service Solution: $359
per month per seat
Enterprise Custom Social Media Management Solution: Contact Sales

Pricing Offerings
Sprinklr Service	Sprinklr Social
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Optional

Optional

Omnichannel Automation, AI and Insights Reporting

Discount available for annual pricing.

Community Pulse
Key User Insights
	Sprinklr Service	Sprinklr Social
Considered Both Products	Sprinklr Verified User Chose Sprinklr Service The social listening and benchmarking dashboards of Sprinklr Modern Research have been a huge game changer for our department. They allow us to gauge the competitive landscape and monitor any trending topics in a particular space which allows us to realign our priorities for … Incentivized Helpful? Verified User Chose Sprinklr Service I only use this solution Incentivized Helpful?	Sprinklr No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Sprinklr Service

Sprinklr Social

Comparison of Contact Center Software features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service 7.1 2 Ratings	Sprinklr Social - Ratings
Agent dashboard	8.02 Ratings	00 Ratings
Validate callers	6.02 Ratings	00 Ratings
Outbound response	6.02 Ratings	00 Ratings
Call forwarding	7.02 Ratings	00 Ratings
Click-to-call (CTC)	8.01 Ratings	00 Ratings
Warm transfer	8.02 Ratings	00 Ratings
Predictive dialing	5.02 Ratings	00 Ratings
Interactive voice response	8.02 Ratings	00 Ratings
REST APIs	8.02 Ratings	00 Ratings
Call scripts	7.02 Ratings	00 Ratings
Call tracking	7.02 Ratings	00 Ratings
Multichannel integration	8.02 Ratings	00 Ratings
CRM software integration	6.02 Ratings	00 Ratings

Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service 8.1 2 Ratings	Sprinklr Social - Ratings
Inbound call routing	7.02 Ratings	00 Ratings
Omnichannel inbound routing	10.01 Ratings	00 Ratings
Recording	7.02 Ratings	00 Ratings
Quality management	7.02 Ratings	00 Ratings
Call analytics	8.02 Ratings	00 Ratings
Historical reporting	10.01 Ratings	00 Ratings
Live reporting	8.02 Ratings	00 Ratings
Customer surveys	8.02 Ratings	00 Ratings
Customer interaction analytics	8.02 Ratings	00 Ratings

Comparison of Listening/monitoring features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 9.5 52 Ratings
Boolean keyword searches	00 Ratings	10.045 Ratings
Filtering out noise/spam	00 Ratings	8.048 Ratings
Sentiment analysis	00 Ratings	10.049 Ratings
Broad channel coverage	00 Ratings	10.048 Ratings

Comparison of Publishing features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 10.0 52 Ratings
Content planning and scheduling	00 Ratings	10.049 Ratings
Audience targeting	00 Ratings	10.044 Ratings
Content optimization	00 Ratings	10.042 Ratings
Workflow management	00 Ratings	10.046 Ratings

Comparison of Engagement features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 9.7 51 Ratings
Automated routing and prioritization	00 Ratings	9.044 Ratings
Customer interaction histories	00 Ratings	10.050 Ratings
Bulk actions	00 Ratings	10.047 Ratings

Comparison of Marketing features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 10.0 44 Ratings
Lead generation	00 Ratings	10.031 Ratings
Content marketing	00 Ratings	10.037 Ratings
Paid media management	00 Ratings	10.032 Ratings
Campaigns and promotions	00 Ratings	10.038 Ratings

Comparison of Channel coverage/integration features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 10.0 55 Ratings
Twitter	00 Ratings	10.053 Ratings
Facebook	00 Ratings	10.053 Ratings
LinkedIn	00 Ratings	10.040 Ratings
Google+	00 Ratings	10.027 Ratings
Instagram	00 Ratings	10.052 Ratings
Pinterest	00 Ratings	10.028 Ratings
YouTube	00 Ratings	10.038 Ratings

Comparison of Reporting/analytics features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 10.0 54 Ratings
Campaign success analytics	00 Ratings	10.050 Ratings
Real-time tracking	00 Ratings	10.053 Ratings
Competitor analysis	00 Ratings	10.036 Ratings

Comparison of Account management features of Sprinklr Service and Sprinklr Social
Feature	Sprinklr Service - Ratings	Sprinklr Social 9.5 52 Ratings
Role-based user permissions & privileges	00 Ratings	10.051 Ratings
Mobile access	00 Ratings	9.045 Ratings

User Ratings
	Sprinklr Service	Sprinklr Social
Likelihood to Recommend	9.0 (26 ratings)	10.0 (80 ratings)
Likelihood to Renew	7.5 (7 ratings)	7.0 (29 ratings)
Usability	9.0 (4 ratings)	10.0 (8 ratings)
Availability	9.9 (3 ratings)	9.1 (5 ratings)
Performance	9.9 (3 ratings)	8.2 (4 ratings)
Support Rating	9.1 (10 ratings)	10.0 (34 ratings)
In-Person Training	10.0 (1 ratings)	7.0 (2 ratings)
Online Training	- (0 ratings)	8.4 (3 ratings)
Implementation Rating	9.0 (2 ratings)	9.0 (5 ratings)
Product Scalability	- (0 ratings)	8.2 (1 ratings)