Sprinklr Service vs. ZoomInfo Chat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
 ZoomInfo Chat | Score7.7 out of 10 | N/A | ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Omnichannel Automation, AI and Insights Reporting | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Chat Analytics and Reports |
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| Sprinklr Service | ZoomInfo Chat | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 7.5 | - |
| Usability | 9.0 | 9.0 |
| Availability | 9.9 | - |
| Performance | 9.9 | - |
| Support Rating | 9.1 | 9.6 |
| In-Person Training | 10.0 | - |
| Implementation Rating | 9.0 | - |