ZoomInfo Chat

Score7.6 out of 10

49 Reviews and Ratings

What is ZoomInfo Chat?

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Categories & Use Cases

Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.3
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.8
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 8.4

#1 most frequent

Information

80.0%

4 installations of 5

#2 most frequent

Professional, Scientific, and Technical Services

20.0%

1 installation of 5

Iyer Amruthur View profile

National Sales Manager in Sales at Allen Lund Company (1001-5000 employees employees)

Use Cases and Deployment Scope

ZoomInfo Chat helps us get leads, especially the good qualified ones down from upper brass and marketing and our GMs to our sales team, and sometimes even to our operations team for onboarding procedures for new customers. The scope is national, every single office benefits from using this, and it cuts down on a lot of high volume fluff emails.

Pros

Instant transfer of leads to sales team
Accelerates the entire sales cycle, without extra effort
More accurate leads, with better starting information

Cons

It could improve on total data provided when a lead is sent
Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
Allow visitors to directly contact sales team or marketing.

Return on Investment

increased the amount of new leads contacted by over 20%
Increased conversion rate to customer of new leads by 10%
Reduced the amount of time taken to share leads by 50%

Usability

Alternatives Considered

ZoomInfo Sales

Other Software Used

ZoomInfo Sales, Google Chat, Slack

Judy L. Berglund View profile

Solutions Architect - Infrastructure Solutions Group in Engineering at Lenovo (10,001+ employees employees)

Use Cases and Deployment Scope

We use ZoomInfo Chat has a collaboration tool for determining sales prospects. It provides a lot of great information from all angles. It provides information and titles of folks work in the organization, provides information on what type of hardware and software they currently utilize, etc. It also shows what particular interest of what they are looking at, for example, if they have looked at Cisco, frequency and when they last reviewed information on Cisco. A great tool.

Pros

Sales prospecting
Shows the exact type of Hardware and Software utilized in their environment.
Provides contact information including titles.

Cons

Chat function isn't bad, alerting seems spaced from a time standpoint

Most Important Features

Capture and schedule meetings
Alerting that there may be a potential interest in your products
Ease of use.
Graphics are good.

Return on Investment

No negative impacts at all, good tool to use
Ease of use
Quick awareness of a potential new customer

Alternatives Considered

LinkedIn Sales Navigator

Other Software Used

LinkedIn Sales Navigator, ZoomInfo

Ojas Korde View profile

Digital Paid Media Strategist in Marketing at The Channel Company (201-500 employees employees)

Use Cases and Deployment Scope

This tool is more than just a chatbot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.

Pros

Integration with Salesforce
Integration with Slack
Personalized messaging

Cons

It works well for personalized messages but I wish it had a big library of message templates to choose from
The user experience is a bit difficult to understand in the first glance

Most Important Features

Integration with CRM
Notifies when the hot lead is on the website
Personalized chat

Return on Investment

More number of warm leads
Better conversion rate from the website traffic
This tool along with some tools that let you know the company name the traffic is coming from is no less than a heaven for marketers

Alternatives Considered

ChatBot

Other Software Used

ChatBot, AliveChat, AWS Chatbot

Rakesh Sharma View profile

Sr SEO Analyst in Marketing at ProMobi Technologies Pvt. Ltd. (201-500 employees employees)

Use Cases and Deployment Scope

For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.

Pros

Real-Time Meeting Scheduler.
Ultrafast Chatbot.
Live Chat feature.

Cons

Attachments things.
Profile management.
Didn't received Alert via mail.

Most Important Features

Powerful Live Chat feature.
Meeting scheduler.
Quick and fast communication.
Affordable.

Return on Investment

Improve collaboration with end user.
Improve ROI.
Easy to setup that will save time.

Alternatives Considered

Facebook Live

Aaron Francisco Redding Ochoa View profile

Advertising Sales Manager in Sales at Taboola (1001-5000 employees employees)

Use Cases and Deployment Scope

ZoomInfo Chat is the official platform to talk to clients since the pandemic started. It has been really helpful for us since Zoom provides a bunch of tools where we can create a normal call or a seminar or even break out into different rooms in order to work in other things while we are in the call

Pros

Meetings with clients
Webinars
Conference

Cons

Quality audio
Better recordings
Increase the variety of calls

Most Important Features

Backgrounds
Webinars
Break rooms

Return on Investment

Negotiations with clients
Improve sales experience
Great features to communicate our product

Alternatives Considered

Salesforce CMS, Groove and SAP Access Control

Other Software Used

Salesforce CMS, Groove, Guru

Fin by Intercom

Drift, now part of salesloft

Verloop

ZoomInfo Chat

What is ZoomInfo Chat?

Categories & Use Cases

Key Features

Top Performing Features

Chat reporting

Chat history and transcripts

Chat and web analytics

Areas for Improvement

Most Frequent Users

Information

Professional, Scientific, and Technical Services

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

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