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Square Customers vs. Zoho CRM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Customers

    Score8.7 out of 10
    N/ASquare's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.

    $0

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Square CustomersZoho CRM
    Editions & Modules
    Customer Directory
    $0
    Gift Card Starter Pack
    $2
    per card (plus 2.6% + 10¢ processing fee)
    Email Marketing
    starting $15
    per month
    Text Message Marketing
    starting at $10
    per month
    Loyalty
    starting at $45
    per month
    Quick Cards
    from 99c
    per card (plus 2.6% + 10¢ processing fee)
    Custom Cards
    from 81c
    per card (plus 2.6% + 10¢ processing fee)
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Square CustomersZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Features
    Square CustomersZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Square Customers and Zoho CRM
    Feature
    Square Customers
    7.1
    4 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management9.04 Ratings8.5279 Ratings
    Workflow management8.13 Ratings8.3266 Ratings
    Territory management5.33 Ratings8.8196 Ratings
    Opportunity management4.02 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.53 Ratings8.8248 Ratings
    Contract management8.04 Ratings8.8203 Ratings
    Quote & order management6.94 Ratings8.2203 Ratings
    Interaction tracking7.74 Ratings8.2249 Ratings
    Channel / partner relationship management5.83 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Square Customers and Zoho CRM
    Feature
    Square Customers
    6.8
    2 Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management7.32 Ratings8.5213 Ratings
    Call center management6.82 Ratings8.1172 Ratings
    Help desk management6.32 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Square Customers and Zoho CRM
    Feature
    Square Customers
    8.9
    2 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management8.92 Ratings8.6261 Ratings
    Email marketing8.92 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Square Customers and Zoho CRM
    Feature
    Square Customers
    7.9
    3 Ratings
    Zoho CRM
    8.5
    263 Ratings
    Task management5.73 Ratings8.6248 Ratings
    Billing and invoicing management9.53 Ratings8.3180 Ratings
    Reporting8.43 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Square Customers and Zoho CRM
    Feature
    Square Customers
    8.7
    2 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting8.02 Ratings8.5216 Ratings
    Pipeline visualization9.02 Ratings8.4235 Ratings
    Customizable reports9.02 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Square Customers and Zoho CRM
    Feature
    Square Customers
    6.9
    2 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields3.72 Ratings8.4275 Ratings
    Scripting environment7.01 Ratings8.3178 Ratings
    API for custom integration10.01 Ratings8.4203 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Security
    Comparison of Security features of Square Customers and Zoho CRM
    Feature
    Square Customers
    9.5
    3 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability10.01 Ratings8.4231 Ratings
    Role-based user permissions9.03 Ratings8.5261 Ratings
    Social CRM
    Comparison of Social CRM features of Square Customers and Zoho CRM
    Feature
    Square Customers
    6.6
    2 Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social data6.32 Ratings8.4164 Ratings
    Social engagement6.82 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Square Customers and Zoho CRM
    Feature
    Square Customers
    6.0
    1 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation10.01 Ratings8.8207 Ratings
    Compensation management2.01 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Square Customers and Zoho CRM
    Feature
    Square Customers
    9.0
    3 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access9.03 Ratings8.7230 Ratings
    User Ratings
    Square CustomersZoho CRM
    Likelihood to Recommend
    8.7
    (4 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    9.6
    (3 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    7.6
    (3 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.7
    (13 ratings)