Microsoft Dynamics 365 vs. Sugar Sell (SugarCRM)

Microsoft Dynamics 365

954 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Microsoft Dynamics 365

Sugar Sell (SugarCRM)

No answers on this topic

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Microsoft Dynamics 365	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Microsoft Dynamics 365	Sugar Sell (SugarCRM)
Considered Both Products	Microsoft Verified User Chose Microsoft Dynamics 365 Ultimately, D365 CE is more cost-effective for licensing and for data connections than Salesforce, more powerful than SugarCRM, and allows greater flexibility for customization. And continuing to tap into the Microsoft ecosystem keeps our lives a little simpler. Connections to … Incentivized Helpful? Justin Pink Systems & Data Manager in Information Technology at APTIM (Construction, 10,001+ employees) Chose Microsoft Dynamics 365 Our business switched from a year long Salesforce deployment to Microsoft Dynamics 365 Online in order to bring the program/project's data and database management in-house, eliminating the need for a Salesforce implementation consultant and resulting in significant cost … Incentivized Helpful? Layne Latham Sr. Territory Account Executive in Sales at Reading Horizons (Publishing, 51-200 employees) Chose Microsoft Dynamics 365 While it might be better than Sugar (probably not), it's definitely not as useful as Salesforce. That said, CRMs are primarily what the company makes of them, and if the company is willing to invest in building out processes and integrations with other systems, Dynamics could be … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 it perfectly combines the functionality of Salesforce and the simplicity of SugarCRM. Incentivized Helpful? Rich Mephan Director of Research and Development in Research & Development at Peppermint Technology Ltd (Computer Software, 51-200 employees) Chose Microsoft Dynamics 365 Have only seen some small snippets of Sugar CRM - the decision to implement Dynamics CRM was already in place before I joined our current company. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Prior to deciding to purchase Mircosoft Dynamics CRM, our company looked into SugarCRM and Salesforce.com. We discovered that Salesforce would not prove across the board support of all the products we were currently using, namely SharePoint. In regards to SugarCRM, the annual … Incentivized Helpful? Brad Bauer Corporate Sales Account Executive in Sales at Chicago Fire Soccer Club (Sports, 51-200 employees) Chose Microsoft Dynamics 365 I wasn't involved in the purchase decision for Microsoft dynamics CRM, however I have used a number of other CRM services at different companies. Having used salesforce, goldmine, SugarCRM, and even the CRM component of Ticketmaster's Archtics software system, I can say for … Incentivized Helpful?	SugarCRM Theresa Monturano Director of Sales Operations in Sales at Getty Images (Photography, 201-500 employees) Chose Sugar Sell (SugarCRM) SugarCRM was very fast and easy to customize. We loved the freedom to quickly create new fields in the system. Compared to Microsoft Dynamics CRM, where a developer actually has to write code, with Sugar, even a lay person could make changes without screwing anything up. :) Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) In comparing against the above, the primary motivation we had in selecting SugarCRM was cost. With the Community Edition, we could easily host the site ourselves (we had ample infrastructure available already). Vtiger appeared to be a fork of Sugar that was not as well regarded … Incentivized Helpful? Peter Fletcher Principal Consultant in Professional Services at Business Applications & Integration Limited (Computer Software, 11-50 employees) Chose Sugar Sell (SugarCRM) Sugar is easier to deploy and use with much a better TCO than Salesforce and Microsoft Dynamics. It is much easier to use than its competition, in general, bothe from an end user and an administration viewpoint. It's very simple Licensing Model is easy to understand being user … Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Microsoft Dynamics 365

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 6.9 70 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	8.069 Ratings	5.032 Ratings
Workflow management	8.067 Ratings	6.028 Ratings
Territory management	6.051 Ratings	6.026 Ratings
Opportunity management	7.063 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	7.029 Ratings
Contract management	7.052 Ratings	3.026 Ratings
Quote & order management	6.048 Ratings	4.024 Ratings
Interaction tracking	7.060 Ratings	3.030 Ratings
Channel / partner relationship management	6.051 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 6.7 55 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	6.051 Ratings	3.024 Ratings
Call center management	7.045 Ratings	2.019 Ratings
Help desk management	7.049 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 7.5 67 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	8.061 Ratings	6.022 Ratings
Email marketing	7.062 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 8.3 64 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	8.059 Ratings	4.026 Ratings
Billing and invoicing management	8.044 Ratings	3.018 Ratings
Reporting	9.053 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 7.0 65 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	7.055 Ratings	3.024 Ratings
Pipeline visualization	5.061 Ratings	2.025 Ratings
Customizable reports	9.064 Ratings	5.027 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 7.8 67 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	8.165 Ratings	6.029 Ratings
Custom objects	8.060 Ratings	5.026 Ratings
Scripting environment	7.048 Ratings	6.019 Ratings
API for custom integration	8.052 Ratings	5.025 Ratings

Comparison of Security features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 6.5 62 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	7.056 Ratings	5.021 Ratings
Role-based user permissions	6.057 Ratings	6.026 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 7.5 37 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	8.036 Ratings	3.019 Ratings
Social engagement	7.037 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 6.5 56 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	7.056 Ratings	5.019 Ratings
Compensation management	6.029 Ratings	4.013 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and Sugar Sell (SugarCRM)
Feature	Microsoft Dynamics 365 7.0 48 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	7.048 Ratings	4.020 Ratings

User Ratings
	Microsoft Dynamics 365	Sugar Sell (SugarCRM)
Likelihood to Recommend	6.3 (90 ratings)	2.0 (59 ratings)
Likelihood to Renew	8.0 (20 ratings)	8.2 (26 ratings)
Usability	6.3 (20 ratings)	3.0 (10 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	8.0 (11 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	7.5 (2 ratings)	8.0 (1 ratings)
Implementation Rating	9.2 (4 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Professional Services	9.0 (1 ratings)	- (0 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)