Pipedrive vs. Sugar Sell (SugarCRM)

Pipedrive

477 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pipedrive	Score8.5 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Pipedrive

Sugar Sell (SugarCRM)

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Pipedrive	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Monthly plans are available. The Essentials monthly plan at $24 per month.

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Community Pulse
Key User Insights
	Pipedrive	Sugar Sell (SugarCRM)
Considered Both Products	Pipedrive Inc. Edgar Romero Director of Sales in Sales at Robocrea (Education Management, 11-50 employees) Chose Pipedrive Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and … Incentivized Helpful? Verified User Chose Pipedrive Cheaper than Salesforce and SugarCRM. Vtiger offers more for less cost. Incentivized Helpful?	SugarCRM Chin Uba (MBA, MSc, MCITP, MCSE) IT Division Manager in Information Technology at Melbourne IT Solutions (Information Technology and Services, 11-50 employees) Chose Sugar Sell (SugarCRM) SugarCRM is more stable and affordable. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Pipedrive

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 6.7 61 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	7.717 Ratings	5.032 Ratings
Workflow management	5.714 Ratings	6.028 Ratings
Territory management	6.09 Ratings	6.026 Ratings
Opportunity management	8.359 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.957 Ratings	7.029 Ratings
Contract management	5.010 Ratings	3.026 Ratings
Quote & order management	5.08 Ratings	4.024 Ratings
Interaction tracking	8.014 Ratings	3.030 Ratings
Channel / partner relationship management	6.711 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 2.9 7 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	4.76 Ratings	3.024 Ratings
Call center management	1.15 Ratings	2.019 Ratings
Help desk management	3.16 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 6.1 42 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	5.742 Ratings	6.022 Ratings
Email marketing	6.46 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 6.0 60 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	7.757 Ratings	4.026 Ratings
Billing and invoicing management	4.15 Ratings	3.018 Ratings
Reporting	6.156 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 6.8 62 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	6.313 Ratings	3.024 Ratings
Pipeline visualization	8.162 Ratings	2.025 Ratings
Customizable reports	6.110 Ratings	5.027 Ratings

Comparison of Customization features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 4.8 58 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	5.458 Ratings	6.029 Ratings
Custom objects	6.148 Ratings	5.026 Ratings
Scripting environment	1.04 Ratings	6.019 Ratings
API for custom integration	6.741 Ratings	5.025 Ratings

Comparison of Security features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 5.9 56 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	6.112 Ratings	5.021 Ratings
Role-based user permissions	5.754 Ratings	6.026 Ratings

Comparison of Social CRM features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 1.1 5 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	1.15 Ratings	3.019 Ratings
Social engagement	1.15 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 3.6 7 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	3.67 Ratings	5.019 Ratings
Compensation management	3.54 Ratings	4.013 Ratings

Comparison of Platform features of Pipedrive and Sugar Sell (SugarCRM)
Feature	Pipedrive 7.4 55 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	7.455 Ratings	4.020 Ratings

User Ratings
	Pipedrive	Sugar Sell (SugarCRM)
Likelihood to Recommend	7.6 (65 ratings)	2.0 (59 ratings)
Likelihood to Renew	8.0 (3 ratings)	8.2 (26 ratings)
Usability	9.6 (18 ratings)	3.0 (10 ratings)
Availability	8.2 (1 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	8.5 (15 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	8.2 (1 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)