Sugar Sell (SugarCRM) vs. Vtiger

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Vtiger

31 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)
Vtiger	Score8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user

Pricing

Sugar Sell (SugarCRM)

Vtiger

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Pricing Offerings
Sugar Sell (SugarCRM)	Vtiger
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

$10 / user / month

—

Discounts are provided for both annual subscriptions, and for high volume users.

Community Pulse
Key User Insights
	Sugar Sell (SugarCRM)	Vtiger
Considered Both Products	SugarCRM Verified User Chose Sugar Sell (SugarCRM) In comparing against the above, the primary motivation we had in selecting SugarCRM was cost. With the Community Edition, we could easily host the site ourselves (we had ample infrastructure available already). Vtiger appeared to be a fork of Sugar that was not as well regarded … Incentivized Helpful?	Vtiger Thomas Olesen Consultant in Marketing at mylocal.org.uk (Information Technology and Services, 1-10 employees) Chose Vtiger SugarCRM is a very powerful CRM let down by a complex UI which means that most organizations would have trouble self-managing the database. leading to a high cost of ownership. MailChimp is a great email marketing tool for databases below 2000 contacts as that is the point at … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Sugar Sell (SugarCRM)

Vtiger

Comparison of Sales Force Automation features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 4.8 33 Ratings	Vtiger 10.0 8 Ratings
Customer data management / contact management	5.032 Ratings	10.08 Ratings
Workflow management	6.028 Ratings	10.08 Ratings
Territory management	6.026 Ratings	00 Ratings
Opportunity management	7.026 Ratings	10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.029 Ratings	10.08 Ratings
Contract management	3.026 Ratings	10.06 Ratings
Quote & order management	4.024 Ratings	10.06 Ratings
Interaction tracking	3.030 Ratings	10.06 Ratings
Channel / partner relationship management	2.025 Ratings	00 Ratings

Comparison of Customer Service & Support features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 2.3 24 Ratings	Vtiger 9.5 6 Ratings
Case management	3.024 Ratings	10.06 Ratings
Call center management	2.019 Ratings	00 Ratings
Help desk management	2.017 Ratings	9.06 Ratings

Comparison of Marketing Automation features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 5.5 25 Ratings	Vtiger 10.0 6 Ratings
Lead management	6.022 Ratings	10.06 Ratings
Email marketing	5.023 Ratings	10.06 Ratings

Comparison of CRM Project Management features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 3.0 28 Ratings	Vtiger 10.0 8 Ratings
Task management	4.026 Ratings	10.06 Ratings
Billing and invoicing management	3.018 Ratings	10.07 Ratings
Reporting	2.024 Ratings	10.07 Ratings

Comparison of CRM Reporting & Analytics features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 3.3 28 Ratings	Vtiger 9.7 7 Ratings
Forecasting	3.024 Ratings	10.06 Ratings
Pipeline visualization	2.025 Ratings	10.06 Ratings
Customizable reports	5.027 Ratings	9.07 Ratings

Comparison of Customization features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 5.5 29 Ratings	Vtiger 9.3 8 Ratings
Custom fields	6.029 Ratings	9.08 Ratings
Custom objects	5.026 Ratings	10.07 Ratings
Scripting environment	6.019 Ratings	00 Ratings
API for custom integration	5.025 Ratings	9.06 Ratings

Comparison of Security features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 5.5 27 Ratings	Vtiger 9.0 8 Ratings
Single sign-on capability	5.021 Ratings	00 Ratings
Role-based user permissions	6.026 Ratings	9.08 Ratings

Comparison of Social CRM features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 3.0 19 Ratings	Vtiger 10.0 5 Ratings
Social data	3.019 Ratings	00 Ratings
Social engagement	3.016 Ratings	10.05 Ratings

Comparison of Integrations with 3rd-party Software features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 4.5 19 Ratings	Vtiger - Ratings
Marketing automation	5.019 Ratings	00 Ratings
Compensation management	4.013 Ratings	00 Ratings

Comparison of Platform features of Sugar Sell (SugarCRM) and Vtiger
Feature	Sugar Sell (SugarCRM) 4.0 20 Ratings	Vtiger 5.0 5 Ratings
Mobile access	4.020 Ratings	5.05 Ratings

User Ratings
	Sugar Sell (SugarCRM)	Vtiger
Likelihood to Recommend	2.0 (59 ratings)	10.0 (8 ratings)
Likelihood to Renew	8.2 (26 ratings)	- (0 ratings)
Usability	3.0 (10 ratings)	10.0 (1 ratings)
Availability	10.0 (1 ratings)	- (0 ratings)
Performance	10.0 (1 ratings)	- (0 ratings)
Support Rating	9.1 (12 ratings)	10.0 (2 ratings)
In-Person Training	9.0 (1 ratings)	- (0 ratings)
Online Training	8.0 (1 ratings)	- (0 ratings)
Implementation Rating	9.0 (3 ratings)	- (0 ratings)
Configurability	10.0 (1 ratings)	- (0 ratings)
Ease of integration	10.0 (2 ratings)	- (0 ratings)
Product Scalability	9.0 (1 ratings)	- (0 ratings)
Vendor post-sale	9.0 (1 ratings)	- (0 ratings)
Vendor pre-sale	9.0 (1 ratings)	- (0 ratings)