| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sugar Sell (SugarCRM) | Score5.2 out of 10 | N/A | Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued. | $19 per month per user (3 users minimum, billed annually) |
 WORKetc | Score7 out of 10 | Small Businesses (1-50 employees) | WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote. | $78 per month |
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| Sugar Sell (SugarCRM) | WORKetc | |
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| Considered Both Products | No answer on this topic | Chose WORKetc We came across Work[Etc] at the beginning of our CRM search and found it to have greater variety and functionality than other products. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose WORKetc I have used, SugarCRM, SalesForce, ZenDesk, Zoho, FreshDesk, and WORKetc. In my opinion WORKetc does it better than all the other products do for our organization. |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Sugar Sell (SugarCRM) | WORKetc | |||||||||||||||||||||||||||||||
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| Sugar Sell (SugarCRM) | WORKetc | |
|---|---|---|
| Likelihood to Recommend | 2.0 | 7.8 |
| Likelihood to Renew | 8.2 | 8.2 |
| Usability | 3.0 | 8.2 |
| Availability | 10.0 | 9.1 |
| Performance | 10.0 | 8.2 |
| Support Rating | 9.1 | 8.2 |
| In-Person Training | 9.0 | - |
| Online Training | 8.0 | 8.2 |
| Implementation Rating | 9.0 | 9.1 |
| Configurability | 10.0 | 9.1 |
| Ease of integration | 10.0 | 4.5 |
| Product Scalability | 9.0 | 8.2 |
| Vendor post-sale | 9.0 | 8.2 |
| Vendor pre-sale | 9.0 | 8.2 |
