TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dovetail

    Score8.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.

    $0

    per month

    Survicate

    Score8 out of 10
    N/ASurvicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…

    $99

    per month 500 responses per month

    Pricing
    DovetailSurvicate
    Editions & Modules
    Free
    $0
    Professional
    $15
    per month
    Enterprise
    Contact Sales
    per year
    Good
    $99
    per month 500 responses per month
    Better
    $149
    per month 1000 responses per month
    Best
    $249
    per month 2500 responses per month
    Better Than The Rest
    $269
    per month
    Better Than The Rest
    $299
    per month Custom pool of yearly responses
    Offerings
    Pricing Offerings
    DovetailSurvicate
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual billing on the Professional plan.Additional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
    More Pricing Information
    Community Pulse
    DovetailSurvicate
    Considered Both Products
    Dovetail
    Chose Dovetail
    Marvin's approach to AI has always been a core part of their platform, and so the integration of AI features (and the focus on building an AI product that works effectively for the kind of research we are doing) has always been at the forefront of their thinking and design. …
    Incentivized
    Survicate
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    DovetailSurvicate
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    9.7
    5 Ratings
    Survey templates00 Ratings9.83 Ratings
    Themes00 Ratings9.55 Ratings
    Custom logo/branding00 Ratings9.83 Ratings
    Survey Content
    Comparison of Survey Content features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    9.1
    4 Ratings
    Changes to live survey00 Ratings9.93 Ratings
    Question design help00 Ratings8.93 Ratings
    Multiple question types00 Ratings8.54 Ratings
    Survey Logic
    Comparison of Survey Logic features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    9.5
    5 Ratings
    Survey logic flexibility00 Ratings9.55 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    8.0
    5 Ratings
    Response tracking00 Ratings5.01 Ratings
    Data export00 Ratings9.65 Ratings
    Standard reports00 Ratings8.65 Ratings
    Analytics00 Ratings8.94 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    8.5
    3 Ratings
    Access controls00 Ratings8.03 Ratings
    Compliance00 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Dovetail and Survicate
    Feature
    Dovetail
    -
    Ratings
    Survicate
    9.3
    4 Ratings
    Respondent restrictions00 Ratings9.34 Ratings
    User Ratings
    DovetailSurvicate
    Likelihood to Recommend
    7.5
    (3 ratings)
    8.9
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    6.0
    (2 ratings)
    9.8
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.6
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)