| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SymphonyAI IT Service Management | Score9.4 out of 10 | N/A | Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto. | N/A |
 Zabbix | Score8.6 out of 10 | N/A | Zabbix is an open-source network performance monitoring software. It includes prebuilt official and community-developed templates for integrating with networks, applications, and endpoints, and can automate some monitoring processes. | N/A |
| SymphonyAI IT Service Management | Zabbix | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| SymphonyAI IT Service Management | Zabbix | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SymphonyAI IT Service Management | Zabbix | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| SymphonyAI IT Service Management | Zabbix | |
|---|---|---|
| Likelihood to Recommend | 8.9 | 8.3 |
| Likelihood to Renew | 9.0 | 9.0 |
| Usability | - | 8.6 |
| Support Rating | - | 5.0 |
| Implementation Rating | - | 8.0 |