| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
| Genesys Cloud CX | Talkdesk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Cloud CX | Talkdesk | |
|---|---|---|
| Considered Both Products | | Chose Talkdesk Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Cloud CX | Talkdesk | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Genesys Cloud CX | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.4 |
| Likelihood to Renew | 9.0 | 8.5 |
| Usability | 8.6 | 8.5 |
| Availability | 8.2 | 10.0 |
| Performance | 8.1 | 10.0 |
| Support Rating | 6.2 | 6.6 |
| In-Person Training | 8.7 | 10.0 |
| Online Training | 8.4 | 9.0 |
| Implementation Rating | 7.0 | 7.4 |
| Configurability | 9.1 | 10.0 |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | 10.0 |
| Product Scalability | 9.1 | 10.0 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | 9.1 |
| Vendor pre-sale | 7.8 | 9.1 |
