| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
 Webex Contact Center | Score9 out of 10 | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
| Talkdesk | Webex Contact Center | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Talkdesk | Webex Contact Center | |
|---|---|---|
| Considered Both Products | Chose Talkdesk Other Talkdesk competitors offer better solutions for small-scale businesses as it doesn't contain advanced call management features that require extensive software training. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Talkdesk | Webex Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Talkdesk | Webex Contact Center | |
|---|---|---|
| Likelihood to Recommend | 8.4 | 8.8 |
| Likelihood to Renew | 8.5 | 8.2 |
| Usability | 8.5 | 8.5 |
| Availability | 10.0 | - |
| Performance | 10.0 | - |
| Support Rating | 6.6 | - |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 7.4 | - |
| Configurability | 10.0 | - |
| Ease of integration | 10.0 | - |
| Product Scalability | 10.0 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
