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Talkdesk vs. Zoom Phone

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Talkdesk

664 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Zoom Phone

    Score9 out of 10
    		N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    TalkdeskZoom Phone
    Editions & Modules
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    TalkdeskZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    TalkdeskZoom Phone
    Considered Both Products
    Talkdesk
    Verified User
    Chose Talkdesk
    Prior to using Talkdesk, we used RC, and it was far worse than Talkdesk. The reporting was almost non-existent, but it did take a lot less maintenance. Five9 was evaluated after we moved to Talkdesk as a potential solution, but we felt they didn't fix many of the issues we were …
    Incentivized
    Jeanette Wiley
    Project Manager at Owl Labs (Telecommunications, 51-200 employees)
    Chose Talkdesk
    Zoom Phone has all CX requirements met for our team, but we worried about prospecting/outbound options for Sales and ability to grow with our team in the future. We opted to use Zoom Phone internally for our non-customer-facing team instead. The downsides of Ring Central …
    Incentivized
    Tyler Neuwirth
    Senior Support Associate in Customer Service at FORME (Health, Wellness and Fitness, 51-200 employees)
    Chose Talkdesk
    So much more flexibility with Talkdesk when it comes to setting up flows and how I can move members around with seat changes. Then couple that in with the Studio Academy where I can learn how to best use the product and help onboard my team = SOLD! : )

    I've used many call …
    Incentivized
    Tharaka Ranbadu
    Information Technology Audit Manager in Information Technology at BrainPOP (E-Learning, 51-200 employees)
    Chose Talkdesk
    The reason we selected Talkdesk is because of the Salesforce integration. We found out Talkdesk/Salesforce integration is superior compared to the other vendors.
    Incentivized
    Zoom
    Jonathan Tanis
    Director of Product Development in Corporate at BeyondPay, Inc. (Computer Software, 11-50 employees)
    Chose Zoom Phone
    RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability …
    Incentivized
    Bryce Catten
    IT Systems Architect in Information Technology at MasterControl (Computer Software, 501-1000 employees)
    Chose Zoom Phone
    Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems.

    Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    TalkdeskZoom Phone
    Contact Center Software
    Comparison of Contact Center Software features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    7.8
    470 Ratings
    Zoom Phone
    -
    Ratings
    Agent dashboard7.5450 Ratings00 Ratings
    Validate callers8.7397 Ratings00 Ratings
    Outbound response7.0413 Ratings00 Ratings
    Call forwarding7.0403 Ratings00 Ratings
    Click-to-call (CTC)8.6375 Ratings00 Ratings
    Warm transfer8.8425 Ratings00 Ratings
    Predictive dialing8.3219 Ratings00 Ratings
    Interactive voice response8.2300 Ratings00 Ratings
    REST APIs8.1236 Ratings00 Ratings
    Call scripts7.1213 Ratings00 Ratings
    Call tracking8.3418 Ratings00 Ratings
    Multichannel integration7.6305 Ratings00 Ratings
    CRM software integration5.8361 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    8.5
    456 Ratings
    Zoom Phone
    -
    Ratings
    Inbound call routing8.2416 Ratings00 Ratings
    Omnichannel inbound routing8.1299 Ratings00 Ratings
    Recording9.0440 Ratings00 Ratings
    Quality management9.0400 Ratings00 Ratings
    Call analytics8.2414 Ratings00 Ratings
    Historical reporting9.2421 Ratings00 Ratings
    Live reporting8.3413 Ratings00 Ratings
    Customer surveys8.0230 Ratings00 Ratings
    Customer interaction analytics8.2265 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    -
    Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX00 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.619 Ratings
    User templates00 Ratings9.316 Ratings
    Call reports00 Ratings9.420 Ratings
    Directory of employee names00 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    -
    Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules00 Ratings9.830 Ratings
    Call recording00 Ratings9.931 Ratings
    Call park00 Ratings9.924 Ratings
    Call screening00 Ratings9.923 Ratings
    Message alerts00 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    -
    Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing00 Ratings9.520 Ratings
    Audio conferencing00 Ratings9.520 Ratings
    Video screen sharing00 Ratings9.720 Ratings
    Instant messaging00 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of Talkdesk and Zoom Phone
    Feature
    Talkdesk
    -
    Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS00 Ratings9.928 Ratings
    Mobile app for Android00 Ratings9.922 Ratings
    User Ratings
    TalkdeskZoom Phone
    Likelihood to Recommend
    8.4
    (483 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    8.5
    (37 ratings)
    10.0
    (1 ratings)
    Usability
    8.5
    (299 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    6.6
    (130 ratings)
    6.6
    (4 ratings)
    In-Person Training
    10.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.4
    (217 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)