| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Datto RMM | Score7.1 out of 10 | N/A | Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting. | N/A |
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
| Datto RMM | TeamViewer | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Datto RMM | TeamViewer | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose TeamViewer Utilization of Datto made for a little more robust assistance but not as easy to use Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Datto RMM | TeamViewer | ||||||||||||||||||||||
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| Datto RMM | TeamViewer | |
|---|---|---|
| Likelihood to Recommend | 1.0 | 8.7 |
| Likelihood to Renew | - | 10.0 |
| Usability | 1.0 | 9.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 9.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.9 |
| Configurability | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.4 |
| Vendor pre-sale | - | 9.1 |
