| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Twilio | Score7 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
 Zendesk Talk | Score8.6 out of 10 | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
| Twilio | Zendesk Talk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Twilio | Zendesk Talk | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Zendesk Talk It's natively built into the user experience, the others rely on outside apps to integrate into their platform. You can set up a Zendesk Talk account within minutes and have a phone number ready for customers to contact you. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Twilio | Zendesk Talk | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Twilio | Zendesk Talk | |
|---|---|---|
| Likelihood to Recommend | 6.8 | 9.9 |
| Likelihood to Renew | 7.5 | - |
| Usability | 9.5 | 10.0 |
| Performance | 7.5 | - |
| Support Rating | 5.7 | 5.0 |
| Implementation Rating | 9.5 | - |
| Contract Terms and Pricing Model | 10.0 | - |
| Professional Services | 10.0 | - |
