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Khoros Communities vs. Higher Logic Vanilla

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Khoros Communities

    Score8.2 out of 10
    Enterprise companies (1,001+ employees)
    Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.N/A

    Higher Logic Vanilla

    Score6 out of 10
    N/AHigher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
    Pricing
    Khoros CommunitiesHigher Logic Vanilla
    Editions & Modules
    No answers on this topic
    Essential
    Contact sales team
    Corporate
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Plus
    Contact sales team
    Offerings
    Pricing Offerings
    Khoros CommunitiesHigher Logic Vanilla
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is variable based on the needs of the customer.
    More Pricing Information
    Community Pulse
    Khoros CommunitiesHigher Logic Vanilla
    Considered Both Products
    Khoros (Formerly Spredfast + Lithium)
    Chose Khoros Communities
    Khoros was the best use for our needs and other solutions were always missing at least one or more features that were crucial for our use case and the workaround proposed by other platforms weren't simply enough. Most of them have their strong side and it is hard to say, which …
    Incentivized
    Chose Khoros Communities
    I evaluated several different community platforms when Jive-x was being discontinued and ultimately chose Khoros as it had much more customization options compared to the other platforms out there. It also seemed to be the most robust and powerful, had the most features, and …
    Incentivized
    Chose Khoros Communities
    A lot of small and key features which are not available on other platforms
    Incentivized
    Chose Khoros Communities
    • Khoros had a clear migration path for Jive users.
    • Khoros is a platform that can scale.
    • Khoros allows us to spread and share knowledge while allowing us to continue to build trust and credibility with all our loyal fans.
    Incentivized
    Higher Logic
    Chose Higher Logic Vanilla
    Most of all we could customize the forum to look and feel like an extension of our existing web properties. This makes the forum feel more native to the users coming from or being redirected to the forum. We also had plans of being able to create custom badges we could grant …
    Incentivized
    Chose Higher Logic Vanilla
    From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
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    User Ratings
    Khoros CommunitiesHigher Logic Vanilla
    Likelihood to Recommend
    8.5
    (94 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    5.8
    (7 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (3 ratings)
    9.0
    (1 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (5 ratings)
    9.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    4.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.5
    (85 ratings)
    -
    (0 ratings)