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Verint Channel Automation vs. Webtrends Social

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Verint Channel Automation

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows.N/A

    Webtrends Social

    Score5 out of 10
    N/AWebtrends provides web, social, and mobile analytics and other software solutions related to marketing intelligence.N/A
    Pricing
    Verint Channel AutomationWebtrends Social
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Verint Channel AutomationWebtrends Social
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Verint Channel AutomationWebtrends Social
    Considered Both Products
    Verint
    No answer on this topic
    Webtrends
    Chose Webtrends Social
    After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Verint Channel AutomationWebtrends Social
    Likelihood to Recommend
    8.2
    (11 ratings)
    5.0
    (2 ratings)
    Likelihood to Renew
    9.1
    (6 ratings)
    6.0
    (1 ratings)
    Usability
    8.2
    (5 ratings)
    -
    (0 ratings)
    Availability
    8.7
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (5 ratings)
    8.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    10.0
    (1 ratings)