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Verint CX Automation vs. Webex Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Verint CX Automation

    Score8.3 out of 10
    N/AVerint CX Automation is a contact center platform designed to lower an organization’s costs while simultaneously elevating its CX.N/A

    Webex Contact Center

    Score9 out of 10
    N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Verint CX AutomationWebex Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Verint CX AutomationWebex Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details​​​​Verint offers a start-anywhere approach, meaning you only pay for the bots you choose to implement rather than having to purchase the whole platform. ​ Pricing structure: Verint's pricing options include named employee and volume-based models. Verint provides the ability to flex up and flex down, and swap licenses for bots as needed.—
    More Pricing Information
    Community Pulse
    Verint CX AutomationWebex Contact Center
    Considered Both Products
    Verint
    No answer on this topic
    Cisco
    Chose Webex Contact Center
    In my opinion, Webex Contact Center can compete with Five9 Contact Center for small, less complex CX environments. Issue is when you are looking for a more complex, cloud base cx application, Five9 is more a better fit becuase of its maturity in the industry and how it can …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Verint CX AutomationWebex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Verint CX Automation and Webex Contact Center
    Feature
    Verint CX Automation
    7.6
    4 Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard8.24 Ratings9.233 Ratings
    Validate callers5.92 Ratings9.132 Ratings
    Outbound response7.32 Ratings5.927 Ratings
    Call forwarding8.22 Ratings8.732 Ratings
    Click-to-call (CTC)8.22 Ratings8.429 Ratings
    Warm transfer8.22 Ratings8.833 Ratings
    Predictive dialing8.21 Ratings5.521 Ratings
    Interactive voice response8.21 Ratings8.127 Ratings
    REST APIs7.72 Ratings7.929 Ratings
    Call scripts7.72 Ratings8.528 Ratings
    Call tracking7.32 Ratings8.431 Ratings
    Multichannel integration6.42 Ratings7.130 Ratings
    CRM software integration6.82 Ratings7.230 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Verint CX Automation and Webex Contact Center
    Feature
    Verint CX Automation
    7.7
    5 Ratings
    Webex Contact Center
    7.9
    31 Ratings
    Inbound call routing6.42 Ratings7.829 Ratings
    Omnichannel inbound routing6.82 Ratings8.027 Ratings
    Recording8.64 Ratings9.029 Ratings
    Quality management8.14 Ratings8.826 Ratings
    Call analytics8.35 Ratings7.527 Ratings
    Historical reporting8.15 Ratings8.929 Ratings
    Live reporting7.24 Ratings7.729 Ratings
    Customer surveys7.23 Ratings6.927 Ratings
    Customer interaction analytics8.13 Ratings6.324 Ratings
    User Ratings
    Verint CX AutomationWebex Contact Center
    Likelihood to Recommend
    8.3
    (5 ratings)
    8.8
    (36 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    7.5
    (5 ratings)
    8.5
    (12 ratings)