Verint Intelligent Virtual Assistant (IVA) vs. Zendesk Chat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Verint Intelligent Virtual Assistant (IVA) | Score7.7 out of 10 | N/A | The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service. | N/A |
 Zendesk Chat | Score8.5 out of 10 | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
| Verint Intelligent Virtual Assistant (IVA) | Zendesk Chat | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
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| Verint Intelligent Virtual Assistant (IVA) | Zendesk Chat | |
|---|---|---|
| Likelihood to Recommend | 7.7 | 9.0 |
| Likelihood to Renew | - | 8.0 |
| Usability | 5.9 | - |
| Support Rating | - | 8.4 |