TrustRadius: an HG Insights company

Talkdesk vs. Verint Workforce Management Professional

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Talkdesk

    Score8.6 out of 10
    N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Verint Workforce Management Professional

    Score7.5 out of 10
    N/AVerint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018.N/A
    Pricing
    TalkdeskVerint Workforce Management Professional
    Editions & Modules
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    No answers on this topic
    Offerings
    Pricing Offerings
    TalkdeskVerint Workforce Management Professional
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    TalkdeskVerint Workforce Management Professional
    Considered Both Products
    Talkdesk
    Chose Talkdesk
    Having a different chat platform prior, transitioning to Talkdesk gave us an avenue to put it in the same platform as where our agents take in calls. Ensuring that the data platform provides us a more consistent look and consistency is important for growth. Our email platform …
    Incentivized
    Chose Talkdesk
    There are a lot of limitations and bugs using Cisco Finesse. It is inefficient to use and we found some inaccuracies with the reports. However, on the other hand, Talkdesk functions way better and provides us with more accurate data that we need in our business analysis. This …
    Incentivized
    Chose Talkdesk
    User-friendly, provides real-time stats on all LOBs, makes data gathering easy OMNI channel is easy to use. It has everything that we need.
    Incentivized
    Chose Talkdesk
    I wasn't part of the decision making for this.
    Incentivized
    Chose Talkdesk
    Talkdesk is more customizable and all around better than Zendesk voice. For me Zendesk voice is an early choice great for small call centers, but then they need to quickly consider a more robust solution.

    Talkdesk is significantly better than Five9. For being called Five9, they …
    Incentivized
    Verint
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    TalkdeskVerint Workforce Management Professional
    Contact Center Software
    Comparison of Contact Center Software features of Talkdesk and Verint Workforce Management Professional
    Feature
    Talkdesk
    7.7
    470 Ratings
    Verint Workforce Management Professional
    -
    Ratings
    Agent dashboard7.5450 Ratings00 Ratings
    Validate callers8.7397 Ratings00 Ratings
    Outbound response7.0413 Ratings00 Ratings
    Call forwarding7.0403 Ratings00 Ratings
    Click-to-call (CTC)8.6375 Ratings00 Ratings
    Warm transfer8.8425 Ratings00 Ratings
    Predictive dialing8.3219 Ratings00 Ratings
    Interactive voice response8.2300 Ratings00 Ratings
    REST APIs8.1236 Ratings00 Ratings
    Call scripts7.0213 Ratings00 Ratings
    Call tracking8.3418 Ratings00 Ratings
    Multichannel integration7.5305 Ratings00 Ratings
    CRM software integration5.8361 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Talkdesk and Verint Workforce Management Professional
    Feature
    Talkdesk
    8.5
    456 Ratings
    Verint Workforce Management Professional
    -
    Ratings
    Inbound call routing8.2416 Ratings00 Ratings
    Omnichannel inbound routing8.2299 Ratings00 Ratings
    Recording9.0440 Ratings00 Ratings
    Quality management9.0400 Ratings00 Ratings
    Call analytics8.2414 Ratings00 Ratings
    Historical reporting9.2421 Ratings00 Ratings
    Live reporting8.3413 Ratings00 Ratings
    Customer surveys7.9230 Ratings00 Ratings
    Customer interaction analytics8.2265 Ratings00 Ratings
    User Ratings
    TalkdeskVerint Workforce Management Professional
    Likelihood to Recommend
    8.4
    (483 ratings)
    7.5
    (7 ratings)
    Likelihood to Renew
    8.5
    (37 ratings)
    8.9
    (2 ratings)
    Usability
    8.5
    (299 ratings)
    6.2
    (4 ratings)
    Availability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    6.6
    (130 ratings)
    5.0
    (1 ratings)
    In-Person Training
    10.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.4
    (217 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)