TrustRadius

IFS Assyst vs. Vivantio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Vivantio
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.N/A
Pricing
IFS AssystVivantio
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IFS AssystVivantio
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.
More Pricing Information
Community Pulse
IFS AssystVivantio
Features
IFS AssystVivantio
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
Ratings
9% above category average
Vivantio
7.6
Ratings
6% below category average
Organize and prioritize service tickets10.00 Ratings8.20 Ratings
Expert directory9.00 Ratings6.40 Ratings
Service restoration9.00 Ratings00 Ratings
Self-service tools9.00 Ratings00 Ratings
Subscription-based notifications9.00 Ratings8.20 Ratings
ITSM collaboration and documentation9.00 Ratings7.30 Ratings
ITSM reports and dashboards7.00 Ratings00 Ratings
Ticket creation and submission00 Ratings8.20 Ratings
Ticket response00 Ratings7.30 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
Ratings
9% above category average
Vivantio
-
Ratings
Configuration mangement10.00 Ratings00 Ratings
Asset management dashboard9.00 Ratings00 Ratings
Policy and contract enforcement8.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
Ratings
4% above category average
Vivantio
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar7.00 Ratings00 Ratings
Service-level management9.00 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
IFS Assyst
-
Ratings
Vivantio
7.3
Ratings
7% below category average
Internal knowledge base00 Ratings7.30 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
IFS Assyst
-
Ratings
Vivantio
6.2
Ratings
22% below category average
Customer portal00 Ratings6.40 Ratings
IVR00 Ratings4.50 Ratings
Social integration00 Ratings6.40 Ratings
Email support00 Ratings6.40 Ratings
Help Desk CRM integration00 Ratings7.30 Ratings
User Ratings
IFS AssystVivantio
Likelihood to Recommend
9.0
(0 ratings)
8.2
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
IFS AssystVivantio
Likelihood to Recommend
Axios assyst is for organisations that want to improve and automate processes.
Verified User
Anonymous
Read full review
I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Pros
  • It was a low cost solution
  • The service catalog is an ITIL compatible format
Verified User
Anonymous
Read full review
  • Incident Tracking
  • Reporting
  • Customisation
AW
Ashlea Wilson
Service Desk Manager
Read full review
Cons
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
No answers on this topic
Usability
No answers on this topic
i find the system easy to navigate and customise
AW
Ashlea Wilson
Service Desk Manager
Read full review
Alternatives Considered
We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.
Verified User
Anonymous
Read full review
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Return on Investment
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
  • Positive - Reporting
AW
Ashlea Wilson
Service Desk Manager
Read full review
ScreenShots

Vivantio Screenshots

Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oDataScreenshot of Knowledge Base: For internal private articles to aid service delivery team, or public articles to help customersScreenshot of Integrated AI: Generates AI feedback from across the knowledge base, analyzes customer sentiment, or helps write detailed feedback to customersScreenshot of Queues: For managing incidents, problems, service requests, change management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertipsScreenshot of Ticketing: For unlimited ticket types that can be used by teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)