RingEX vs. Vonage Business Communications

RingEX

Vonage Business Communications

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RingEX	Score8.6 out of 10	N/A	RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.	$19.99 per month
Vonage Business Communications	Score7.9 out of 10	N/A	Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.	$19 per month per extension

Pricing

RingEX

Vonage Business Communications

Essentials (up to 20 users): $19.99
per user/per month
Standard: $27.99
per user/per month
Premium: $34.99
per user/per month
Ultimate: $49.99
per user/per month

Mobile: $19.99
per month per extension
Premium: $29.99
per month per extension
Advanced: $39.99
per month per extension

Pricing Offerings
RingEX	Vonage Business Communications
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

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Community Pulse
Key User Insights
	RingEX	Vonage Business Communications
Considered Both Products	RingCentral Verified User Chose RingEX There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage. Incentivized Helpful? Verified User Chose RingEX I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product. Incentivized Helpful? Gary Shouldis Founder & CEO in Marketing at 3Bug Media (Marketing and Advertising, 1-10 employees) Chose RingEX RingEX is a business-focused VOIP application and had more business features than Vonage Business did at the time of purchase. We liked Vonage but seemed that the business version was lacking many business features that RingEX offered. We selected RingEX because of other … Incentivized Helpful? Jillian Straw Marketing Associate in Marketing at Plate IQ (Computer Software, 11-50 employees) Chose RingEX We used Vonage and a local softphone called Communicator prior to switching to RingEX. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically … Incentivized Helpful? Denis Borja Supervisor of IT in Information Technology at Core Midstream, LLC (Oil & Energy, 11-50 employees) Chose RingEX Vonage and RingEX stacked up evenly up until it came time for the conference bridge feature. Vonage, as of February 2017, offered all the features of RingEX at a competitive price. For the conference bridge, which was a big driver in the decision, they only offered 1 bridge at … Incentivized Helpful? Jim Grauel, Jr. Vice President of Sales and Marketing in Sales at California Long Term Care Insurance Services/Northstar Network (Insurance, 11-50 employees) Chose RingEX We used Vonage Business prior to making the change. We switched for reporting, call recording, and pricing (able to use one system versus many). Voyage lacked the detailed reporting capability and when I inquired about it I spoke with 4 different techs and never had the problem … Incentivized Helpful? Verified User Chose RingEX iPecs was very unreliable, expensive and almost impossible to configure. LG Ericsson was similar, although we had to pay for additional licenses for the smartphone application users. Vonage was very basic and we lost a lot of calls. Incentivized Helpful? Robert Duke IT in Information Technology at Island Transportation (Transportation/Trucking/Railroad, 201-500 employees) Chose RingEX Vonage was setup more so by extension, than user. RingEx app is far superior with the ability to send messages to other team members. Voice recording with Vonage was not ideal. It was hard to navigate call recordings, and there was no ability to clear calls after so long of … Incentivized Helpful? Jon Vandersall Service Delivery Manager in Information Technology at Great Lakes Data Resources (Hospital & Health Care, 11-50 employees) Chose RingEX This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers. Incentivized Helpful? Verified User Chose RingEX So far, RingEX has been very reliable and always exceeds our expectations. It creates a very secure environment wherein even our customers and clients can rely upon it. With the advanced features of this tool, we were able to deliver the expectations back to our customers. User … Incentivized Helpful? David Yates President in Corporate at Geeks-r-Us, Inc. (Computer & Network Security, 1-10 employees) Chose RingEX RingEX continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingEX. That we have been a client since their first 18 months of operation … Incentivized Helpful? Justin Bongard Senior IT Support Technician in Information Technology at Global Financial Credit, LLC (Financial Services, 51-200 employees) Chose RingEX Vonage would be much cheaper if it wasn't for our crazy-high usage of faxes. We got quotes from the system that Spectrum uses as well. Spectrum, even with faxing would be cheaper. I think we would lose capability and/or ease of use for users if we switched to anything else … Incentivized Helpful? Verified User Chose RingEX RingEX's cutting edge technology and easy to use interfaces are what set the product apart from their competitors. However, I've experienced stateside support from other platforms that compare with RingEX and have had better experiences communicating versus when speaking to … Incentivized Helpful? Matt Fleming Help Desk Technician in Information Technology at Total Care Auto (Insurance, 11-50 employees) Chose RingEX RingEX 's management tools are all out of one system instead of multiple. The features offered in their lower lever "tiers" are ones that other providers only offer in their "premium" packages. Most providers have built on new features and management consoles as separate … Incentivized Helpful? Verified User Chose RingEX In my experience, Ring Central is hands down a better platform than the other VoiP companies I have used. Clear calls, functionality, level of fine tuning, that other companies do not have, is appreciated. Incentivized Helpful? Brian Del Terzo Administrator in Professional Services at Credilife® (Financial Services, 11-50 employees) Chose RingEX When considering telephony solutions, RingEX stands out as one of the most advanced choices available. Incentivized Helpful?	Vonage Verified User Chose Vonage Business Communications We were on a ridiculous combination of a bunch of vendors, Broadview/Windstream/ATT/Verizon/Paetec in one of our offices. It was an old-school setup, paying for long distance, a circuit to another circuit, maintenance on our local phone service and even had an on-premise … Incentivized Helpful? Patrick Plaisance CTO (Chief Technical Officer) in Information Technology at Pachyderm Consulting (Information Technology and Services, 1-10 employees) Chose Vonage Business Communications We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings. Incentivized Helpful? Matt Brosseau Director Information Technology in Information Technology at Instant Alliance (Information Technology and Services, 11-50 employees) Chose Vonage Business Communications We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

RingEX

Vonage Business Communications

Comparison of Cloud PBX features of RingEX and Vonage Business Communications
Feature	RingEX 8.5 160 Ratings	Vonage Business Communications 9.3 8 Ratings
Hosted PBX	8.487 Ratings	9.65 Ratings
Multi-level Interactive Voice Response (IVR)	7.9118 Ratings	9.26 Ratings
User templates	8.4109 Ratings	00 Ratings
Call reports	8.5144 Ratings	00 Ratings
Directory of employee names	9.3143 Ratings	8.98 Ratings

Comparison of Call Management features of RingEX and Vonage Business Communications
Feature	RingEX 8.8 169 Ratings	Vonage Business Communications 8.7 9 Ratings
Answering rules	8.7154 Ratings	8.59 Ratings
Call recording	9.2143 Ratings	9.26 Ratings
Call park	8.5123 Ratings	8.67 Ratings
Call screening	8.5134 Ratings	8.57 Ratings
Message alerts	9.0159 Ratings	8.19 Ratings
Business SMS/External Messaging	00 Ratings	8.44 Ratings
Online Fax	00 Ratings	9.01 Ratings
Voicemail Transcription	00 Ratings	9.43 Ratings

Comparison of VoIP system collaboration features of RingEX and Vonage Business Communications
Feature	RingEX 8.9 145 Ratings	Vonage Business Communications - Ratings
Video conferencing	8.8110 Ratings	00 Ratings
Audio conferencing	9.4125 Ratings	00 Ratings
Video screen sharing	8.280 Ratings	00 Ratings
Instant messaging	9.298 Ratings	00 Ratings

Comparison of Mobile apps features of RingEX and Vonage Business Communications
Feature	RingEX 9.3 146 Ratings	Vonage Business Communications 7.5 9 Ratings
Mobile app for iOS	9.2128 Ratings	8.39 Ratings
Mobile app for Android	9.3110 Ratings	6.66 Ratings

Comparison of Performance & Compatibility of Online Events Software features of RingEX and Vonage Business Communications
Feature	RingEX - Ratings	Vonage Business Communications 8.0 4 Ratings
High quality audio	00 Ratings	8.14 Ratings
High quality video	00 Ratings	8.01 Ratings

Comparison of Online Meetings / Events features of RingEX and Vonage Business Communications
Feature	RingEX - Ratings	Vonage Business Communications 7.8 3 Ratings
Meeting initiation	00 Ratings	6.62 Ratings
Record meetings / events	00 Ratings	9.02 Ratings

Comparison of Online Events Security features of RingEX and Vonage Business Communications
Feature	RingEX - Ratings	Vonage Business Communications 9.0 1 Ratings
User authentication	00 Ratings	9.01 Ratings
Participant roles & permissions	00 Ratings	9.01 Ratings

Comparison of Unified Communications Platform and Collaboration features of RingEX and Vonage Business Communications
Feature	RingEX - Ratings	Vonage Business Communications 8.4 3 Ratings
Centralized communications management	00 Ratings	7.83 Ratings
Team messaging	00 Ratings	7.83 Ratings
Team document sharing	00 Ratings	9.01 Ratings
Call and meeting analytics	00 Ratings	9.02 Ratings

User Ratings
	RingEX	Vonage Business Communications
Likelihood to Recommend	8.5 (180 ratings)	8.8 (26 ratings)
Likelihood to Renew	8.9 (15 ratings)	5.0 (2 ratings)
Usability	8.7 (11 ratings)	5.0 (3 ratings)
Availability	9.3 (110 ratings)	- (0 ratings)
Performance	8.0 (2 ratings)	- (0 ratings)
Support Rating	5.3 (28 ratings)	1.0 (11 ratings)
In-Person Training	7.3 (1 ratings)	- (0 ratings)
Implementation Rating	8.1 (6 ratings)	- (0 ratings)
Configurability	7.0 (1 ratings)	- (0 ratings)
Contract Terms and Pricing Model	1.0 (1 ratings)	- (0 ratings)
Ease of integration	9.0 (1 ratings)	- (0 ratings)
Product Scalability	10.0 (2 ratings)	- (0 ratings)
Professional Services	1.0 (1 ratings)	- (0 ratings)
Vendor post-sale	4.0 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (1 ratings)	- (0 ratings)

RingEX vs. Vonage Business Communications

RingEX

Vonage Business Communications

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