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RingEX vs. Vonage Contact Center

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RingEX

459 Reviews and Ratings

Vonage Contact Center

56 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingEX

    Score8.6 out of 10
    		N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Vonage Contact Center

    Score8 out of 10
    		N/AVonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.N/A
    Pricing
    RingEXVonage Contact Center
    Editions & Modules
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Priority
    Contact sales team
    Contact sales team
    Premium
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    RingEXVonage Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)—
    More Pricing Information
    Features
    RingEXVonage Contact Center
    Cloud PBX
    Comparison of Cloud PBX features of RingEX and Vonage Contact Center
    Feature
    RingEX
    8.5
    160 Ratings
    Vonage Contact Center
    -
    Ratings
    Hosted PBX8.487 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.9118 Ratings00 Ratings
    User templates8.4109 Ratings00 Ratings
    Call reports8.5144 Ratings00 Ratings
    Directory of employee names9.3143 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of RingEX and Vonage Contact Center
    Feature
    RingEX
    8.8
    169 Ratings
    Vonage Contact Center
    -
    Ratings
    Answering rules8.7154 Ratings00 Ratings
    Call recording9.2143 Ratings00 Ratings
    Call park8.5123 Ratings00 Ratings
    Call screening8.5134 Ratings00 Ratings
    Message alerts9.1159 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of RingEX and Vonage Contact Center
    Feature
    RingEX
    8.9
    145 Ratings
    Vonage Contact Center
    -
    Ratings
    Video conferencing8.8110 Ratings00 Ratings
    Audio conferencing9.4125 Ratings00 Ratings
    Video screen sharing8.380 Ratings00 Ratings
    Instant messaging9.298 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of RingEX and Vonage Contact Center
    Feature
    RingEX
    9.3
    146 Ratings
    Vonage Contact Center
    -
    Ratings
    Mobile app for iOS9.2128 Ratings00 Ratings
    Mobile app for Android9.3110 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of RingEX and Vonage Contact Center
    Feature
    RingEX
    -
    Ratings
    Vonage Contact Center
    8.6
    5 Ratings
    Agent dashboard00 Ratings8.03 Ratings
    Validate callers00 Ratings9.04 Ratings
    Outbound response00 Ratings9.03 Ratings
    Call forwarding00 Ratings8.04 Ratings
    Click-to-call (CTC)00 Ratings9.05 Ratings
    Warm transfer00 Ratings9.05 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings10.04 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.04 Ratings
    Multichannel integration00 Ratings7.02 Ratings
    CRM software integration00 Ratings9.05 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingEX and Vonage Contact Center
    Feature
    RingEX
    -
    Ratings
    Vonage Contact Center
    9.1
    5 Ratings
    Inbound call routing00 Ratings10.04 Ratings
    Omnichannel inbound routing00 Ratings10.02 Ratings
    Recording00 Ratings10.05 Ratings
    Quality management00 Ratings9.04 Ratings
    Call analytics00 Ratings8.04 Ratings
    Historical reporting00 Ratings8.05 Ratings
    Live reporting00 Ratings7.05 Ratings
    Customer surveys00 Ratings10.02 Ratings
    Customer interaction analytics00 Ratings10.02 Ratings
    User Ratings
    RingEXVonage Contact Center
    Likelihood to Recommend
    8.5
    (180 ratings)
    8.0
    (7 ratings)
    Likelihood to Renew
    8.9
    (15 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (11 ratings)
    9.0
    (1 ratings)
    Availability
    9.3
    (110 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.3
    (28 ratings)
    10.0
    (1 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)