Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$4.80
per month per user
Webex App
Score 8.3 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Microsoft Teams
Webex App
Editions & Modules
Microsoft Teams Essentials
$4.80
per month per user
Microsoft Teams Enterprise
$5.25
per month (paid yearly) per user
Microsoft Teams Enterprise
$5.25
per month per user
Microsoft 365 Business Basic
$7.20
per month per user
Microsoft 365 Business Standard
$15
per month per user
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Microsoft Teams
Webex App
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Discounts are available for non profit organizations.
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More Pricing Information
Community Pulse
Microsoft Teams
Webex App
TrustRadius Insights
Microsoft Teams
Webex App
Highlights
Research Team Insight
Published
Cisco Webex Teams and Microsoft Teams are video conferencing and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools and integration with Microsoft Office. It is the successor to Skype for Business, which will be phased out in mid-2021.
Cisco Webex Teams is part of the broader Cisco Webex family, acting as the suite’s go-to collaboration tool. In addition to standard web conferencing features, it also features tools that help with file sharing and team management.
Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.
Features
Key features for Cisco Webex Teams include chat (both for teams and company-wide channels), video meetings, an interactive whiteboard, and file sharing. Cisco Webex Teams is particularly designed to integrate with existing calendar systems to facilitate the ease of scheduling meetings with various members of an organization. Cisco Webex Teams is suitable for those already familiar with other Cisco Webex products who want to stick with a familiar interface and system.
Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.
Limitations
Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, both Microsoft Teams and Cisco Webex Teams need to be compared to alternatives that are easier to use out the gate and less memory intensive.
One of the biggest limitations of Cisco Webex Teams according to users is its lack of integration with non-Cisco products. Reviewers commonly point out that while they enjoy Cisco Webex Teams for team chat and collaboration, they would still like to be able to use it alongside other web conferencing software. Cisco Webex Teams may not also have the most intuitive and easy-to-use interface compared to other collaboration platforms and may require more hands-on training if being newly adopted.
Pricing
Pricing for Cisco Webex Teams varies by the number of users for business-wide adoption. Cisco Webex Teams has a completely free client with more limited features than its full, paid version. Users of the free Cisco Webex Teams client can still expect unlimited team messaging, screen sharing, and up to 5GB in file sharing, but are limited on the number of participants on each call or video meeting. Free clients also miss out on features from the paid client such as administrative controls, SSO, and live support.
Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.
Features
Microsoft Teams
Webex App
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
7.0
Ratings
10% below category average
Webex App
7.0
Ratings
10% below category average
Task Management
7.50 Ratings
7.30 Ratings
Gantt Charts
6.10 Ratings
7.90 Ratings
Scheduling
6.30 Ratings
8.10 Ratings
Workflow Automation
7.10 Ratings
5.60 Ratings
Mobile Access
8.10 Ratings
8.10 Ratings
Search
6.60 Ratings
6.50 Ratings
Visual planning tools
7.30 Ratings
5.50 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
7.8
Ratings
2% below category average
Webex App
7.7
Ratings
3% below category average
Chat
8.70 Ratings
8.60 Ratings
Notifications
7.70 Ratings
8.70 Ratings
Discussions
8.40 Ratings
8.90 Ratings
Surveys
8.10 Ratings
6.60 Ratings
Internal knowledgebase
8.10 Ratings
7.00 Ratings
Integrates with GoToMeeting
6.50 Ratings
10.00 Ratings
Integrates with Gmail and Google Hangouts
5.70 Ratings
2.10 Ratings
Integrates with Outlook
9.10 Ratings
10.00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams is ideal for organizations where employees regularly collaborate by sharing files, working on the same documents, updating the progress, etc. This is because different file formats are supported for online editing and collaboration with the help of Microsoft Teams. Additionally, for every file which is shared among the team members, emails are not sent again and again which helps in easily managing and organizing files. It is less appropriate where the team members have to instantly reply to an urgent task as sometimes the notifications are not sent properly which may lead to a delay in the work.
It is best suited for invitation-only paid online events with a professional moderator and someone who takes care of the technical issues. The downside I see is that people are less familiar with Webex than other platforms. This creates a barrier. Also, It would help if transcription supported Slovenian. It is less appropriate for events and meetings in Slovenian.
Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
I would rate the in-person training 9/10. The session was highly interactive, providing opportunities for real-time questions and hands-on experience, which made the learning process more engaging. The trainer was knowledgeable, addressing our specific needs and ensuring that all participants fully understood the material. The structured approach and practical exercises helped reinforce key concepts. However, allocating more time for hands-on practice and group discussions could have further improved the overall experience, making it even more effective.
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
We chose primarily because of the promised integration with the Microsoft Business Suite - which it mostly delivers on. That does give Teams an obvious advantage over competitors. IMHO Teams has a richer, more mature feature set, and the experience is more reliable and stable. Although like any of there there is room for imporvement.
Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful.
MS Teams has mostly focused on Collaboration and team building features which are very useful for organisational communications. This in turn has a positive impact on the overall business outcome.
Scheduling meetings have never been so easy in the past. We can schedule meetings on the go without any hassles
Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Webex App has really helped in implementing virtual work or working from home, thereby increasing the productivity by saving the traveling time to office. So, it's hard to express it in some measurable matrix, but for sure it has increased the productivity and also, the better document sharing and presentation tools, helps the meeting to be very crisp and super productive.
