TrustRadius: an HG Insights company

Webex Calling vs. Webex Contact Center

Save this comparison

Save this comparison

Webex Calling

408 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Calling

    Score8.7 out of 10
    		N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Webex CallingWebex Contact Center
    Editions & Modules
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Webex CallingWebex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    Webex CallingWebex Contact Center
    Considered Both Products
    Cisco
    Verified User
    Chose Webex Calling
    Webex Calling easily stacks up against the competition because Webex Calling is all inclusive inside the Webex. Suite, unlike other companies and providers where you have to piece together. A full solution from 4 different products we've used 12 different web pages to manage …
    Incentivized
    Pahul Singh
    IT Manager in Information Technology at Amazon (Information Technology & Services, 10,001+ employees)
    Chose Webex Calling
    It does have an advantage due to the name attached behind it, that is Cisco. Due to that it makes it more reliable and trusted solution followed by the integrity they provide us. I fell that it is the best solution available in the market so far. The features and the …
    Incentivized
    Verified User
    Chose Webex Calling
    For outbound voice calls
    Incentivized
    Verified User
    Chose Webex Calling
    They can both be complementary to each other.
    Incentivized
    Jonathan Pauley
    Sales Engineer in Sales at New Era Technology, US (Information Technology and Services, 1001-5000 employees)
    Chose Webex Calling
    Webex Calling provides the majority of the features of Cisco Call Manager with the flexibility of a cloud-based platform. This offers ease of management, zero-touch deployment of users' phones and devices, and the ability for a limited IT department to handle a complex …
    Incentivized
    Verified User
    Chose Webex Calling
    I find this product to be very easily deployed as well as configured. With this platform, it does not really matter from where you are using it be it home or office or any meeting room this platform just seamlessly integrates into your company. Moreover, the user interface is …
    Incentivized
    Muhammad Rahman
    Senior Communications Specialist in Engineering at Comscentre (Telecommunications, 51-200 employees)
    Chose Webex Calling
    Perfect suite of applications provided by Cisco
    Incentivized
    Lochan Kalicharan
    Desktop Support Specialist in Information Technology at Mount Sinai Health System (Medical Practice, 10,001+ employees)
    Chose Webex Calling
    Did not try or evaluate any other products to compare. This was due, in part, to other cisco products we have used successfully in the past and continued with our brand loyalty. The product once again has not disappointed us in any way and we will continue to use and evaluate …
    Incentivized
    Verified User
    Chose Webex Calling
    The best thing about Webex Calling is its quality and innovation, as they frequently add capabilities and features to the service without requiring additional payments. This isn't the case with Avaya or Microsoft. Furthermore, Cisco Webex Calling can now be integrated with …
    Incentivized
    Cisco
    Jeremy Shupick
    Network Administrator Sr. in Information Technology at Wyoming Machinery Company (Machinery, 501-1000 employees)
    Chose Webex Contact Center
    We use Webex Calling, but we chose to add Cisco Webex Contact Center to help direct calls to their intended destinations, depending on the time of day or night. So, not a direct competitor, but rather a helper. I would consider looking at Webex Contact Center if you need more …
    Incentivized
    Verified User
    Chose Webex Contact Center
    Webex Contact Center works great in conjunction with the above product to produce a better system from businesses and more options to reach the maximum number of clients to make the business thrive. It makes it easier to reach all generations and remove any limitation or …
    Incentivized
    Verified User
    Chose Webex Contact Center
    Still need some improvements with integration.
    Incentivized
    Verified User
    Chose Webex Contact Center
    Webex Contact Center feels the most modern of the solutions we evaluated. It is an all in one package which required no capital expenditure up front. Webex Contact Center was able to integrate with the AI packages which our IT team investigating for future use. Webex Contact …
    Incentivized
    Verified User
    Chose Webex Contact Center
    Have not performed any Five9 deployments so I am not 100% sure how they differ but the Webex Contact Center solution is very robust and well thawed out.
    Incentivized
    Verified User
    Chose Webex Contact Center
    Customers will benefit a great deal from webRTC, out-of-the-box VoiceBot integration, easy management of all services using a single web-based portal, and better-expected stability using newer cloud server strategies compared to former redundant servers using the A and B sides.
    Incentivized
    Duane Thompson
    Product Development Lead in Product Management at AT&T (Telecommunications, 10,001+ employees)
    Chose Webex Contact Center
    It is a unified, omnichannel contact center solution managed and administered from the cloud to help improve organizational operational efficiency and also reduce costs.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Webex CallingWebex Contact Center
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    8.3
    17 Ratings
    Webex Contact Center
    -
    Ratings
    High quality audio8.216 Ratings00 Ratings
    High quality video8.516 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    8.6
    16 Ratings
    Webex Contact Center
    -
    Ratings
    Desktop sharing8.616 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    7.2
    16 Ratings
    Webex Contact Center
    -
    Ratings
    Calendar integration6.816 Ratings00 Ratings
    Meeting initiation6.815 Ratings00 Ratings
    Record meetings / events8.115 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    7.4
    14 Ratings
    Webex Contact Center
    -
    Ratings
    Live chat7.414 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    8.2
    15 Ratings
    Webex Contact Center
    -
    Ratings
    User authentication8.115 Ratings00 Ratings
    Participant roles & permissions8.315 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    7.6
    153 Ratings
    Webex Contact Center
    -
    Ratings
    Hosted PBX6.9115 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.8104 Ratings00 Ratings
    Directory of employee names7.0145 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    7.5
    158 Ratings
    Webex Contact Center
    -
    Ratings
    Answering rules7.3142 Ratings00 Ratings
    Call recording7.5136 Ratings00 Ratings
    Call park7.1131 Ratings00 Ratings
    Call screening7.4123 Ratings00 Ratings
    Message alerts8.4124 Ratings00 Ratings
    Business SMS/External Messaging7.810 Ratings00 Ratings
    Online Fax7.27 Ratings00 Ratings
    Voicemail Transcription7.215 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    8.4
    151 Ratings
    Webex Contact Center
    -
    Ratings
    Mobile app for iOS8.4135 Ratings00 Ratings
    Mobile app for Android8.4123 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    7.0
    17 Ratings
    Webex Contact Center
    -
    Ratings
    Centralized communications management7.616 Ratings00 Ratings
    Team messaging7.517 Ratings00 Ratings
    Team document sharing6.116 Ratings00 Ratings
    Call and meeting analytics6.817 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    -
    Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard00 Ratings9.233 Ratings
    Validate callers00 Ratings9.132 Ratings
    Outbound response00 Ratings5.727 Ratings
    Call forwarding00 Ratings8.732 Ratings
    Click-to-call (CTC)00 Ratings8.429 Ratings
    Warm transfer00 Ratings8.833 Ratings
    Predictive dialing00 Ratings5.421 Ratings
    Interactive voice response00 Ratings8.127 Ratings
    REST APIs00 Ratings7.829 Ratings
    Call scripts00 Ratings8.528 Ratings
    Call tracking00 Ratings8.431 Ratings
    Multichannel integration00 Ratings7.030 Ratings
    CRM software integration00 Ratings7.130 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Webex Calling and Webex Contact Center
    Feature
    Webex Calling
    -
    Ratings
    Webex Contact Center
    7.8
    31 Ratings
    Inbound call routing00 Ratings7.729 Ratings
    Omnichannel inbound routing00 Ratings7.927 Ratings
    Recording00 Ratings9.029 Ratings
    Quality management00 Ratings8.826 Ratings
    Call analytics00 Ratings7.427 Ratings
    Historical reporting00 Ratings8.929 Ratings
    Live reporting00 Ratings7.629 Ratings
    Customer surveys00 Ratings6.827 Ratings
    Customer interaction analytics00 Ratings6.124 Ratings
    User Ratings
    Webex CallingWebex Contact Center
    Likelihood to Recommend
    8.3
    (174 ratings)
    8.7
    (36 ratings)
    Likelihood to Renew
    9.8
    (2 ratings)
    8.2
    (1 ratings)
    Usability
    9.1
    (4 ratings)
    8.5
    (12 ratings)
    Support Rating
    8.5
    (3 ratings)
    -
    (0 ratings)