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WhatsApp Business vs. Zoom Workplace

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WhatsApp Business

200 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    WhatsApp Business

    Score8.5 out of 10
    		N/AWhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    WhatsApp BusinessZoom Workplace
    Editions & Modules
    WhatsApp Business
    Free
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    WhatsApp BusinessZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    WhatsApp BusinessZoom Workplace
    Considered Both Products
    Meta Platforms Inc
    Fernanda Alonso
    CX in Customer Service at Obra (Design, 1-10 employees)
    Chose WhatsApp Business
    We opted for Whatsapp Business for [a] large number of adept people. Compared to other products, Whatsapp has already been disseminated all over the world, which makes it much easier for users to use. The fact that we can use it on cell phones and computers brings us even more …
    Incentivized
    Amir Ebrahimi
    Co-founder and CMO in Corporate at ProsperGroups (Marketing & Advertising, 1-10 employees)
    Chose WhatsApp Business
    WhatsApp has been my choice for a few reasons. 1) being already sth I use everyday 2) more reasonable in terms of pricing compared to Zoom and others 3) more widely accepted, compared to Telegram and viber. The familiarity of WhatsApp I think is the winner here. Others are …
    Incentivized
    Zoom
    Anastasia Globa
    Lecturer in Computational Design and Advanced Manufacturing (Architecture) at University of Sydney (E-Learning, 10,001+ employees)
    Chose Zoom Workplace
    Zoom is 100% superior in almost all aspects compared to its 2 main competitors: Microsoft Teams and Skype. Only a few organizations in the Australian Education sector use Skype anymore. There are several universities and organizations that are forced to use Teams by their …
    Incentivized
    Verified User
    Chose Zoom Workplace
    Zoom app is user friendly, it is also very fun to use. We chose zoom over other apps because of its efficiency and better functionality. Because of Zoom, we've all become great communicators. Also, since it is widely used by business owners and corporations, people are counting …
    Incentivized
    Arsalan Nasir
    CIO (Chief Information Officer) in Information Technology at CGH (Health, Wellness and Fitness, 501-1000 employees)
    Chose Zoom Workplace
    We devised our specifications and evaluated the following products and Zoom has most of the features that we required for our business. The most prominent and frequently used features among our organization is breakout rooms. This minimizes the urgency to buy multiple licenses …
    Incentivized
    Verified User
    Chose Zoom Workplace
    We started testing the tool and quickly changed everything. We chose to use it because it worked very well and with a higher quality than expected. Today we do not think of using another tool because it is meeting all our needs. We managed to keep the team updated and united, …
    Incentivized
    Verified User
    Chose Zoom Workplace
    Zoom, in my opinion, was the best option to use because of the great video and audio quality. The other options has a big delay the voice of the participants and the video quality is not great. Zoom is also a lot more stable in terms of control over the participants you can …
    Incentivized
    John Whelan
    Fouding Director at Help Them HOPE (Non-Profit Organization Management, 1-10 employees)
    Chose Zoom Workplace
    Zoom is easier to use than Google Hangouts and Skype, both of which can be very cumbersome. Also, while Google Hangouts has made some changes to its services it still lags behind Zoom. WhatsApp is the easiest to use but has fewer capabilities than Zoom. Zoom is easy to use, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    WhatsApp BusinessZoom Workplace
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio00 Ratings8.8926 Ratings
    High quality video00 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing00 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration00 Ratings8.3850 Ratings
    Meeting initiation00 Ratings9.5910 Ratings
    Record meetings / events00 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat00 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication00 Ratings9.1695 Ratings
    Participant roles & permissions00 Ratings9.2759 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX00 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.9104 Ratings
    Directory of employee names00 Ratings9.1165 Ratings
    Call Management
    Comparison of Call Management features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules00 Ratings8.4150 Ratings
    Call recording00 Ratings9.1180 Ratings
    Call park00 Ratings9.0114 Ratings
    Call screening00 Ratings8.8125 Ratings
    Message alerts00 Ratings9.1158 Ratings
    Business SMS/External Messaging00 Ratings9.0104 Ratings
    Voicemail Transcription00 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS00 Ratings9.3198 Ratings
    Mobile app for Android00 Ratings9.2138 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of WhatsApp Business and Zoom Workplace
    Feature
    WhatsApp Business
    -
    Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management00 Ratings8.8148 Ratings
    Team messaging00 Ratings9.2156 Ratings
    Team document sharing00 Ratings9.2136 Ratings
    Call and meeting analytics00 Ratings8.9154 Ratings
    User Ratings
    WhatsApp BusinessZoom Workplace
    Likelihood to Recommend
    9.6
    (24 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    4.6
    (21 ratings)
    Usability
    9.9
    (4 ratings)
    6.0
    (41 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    8.3
    (4 ratings)
    1.6
    (42 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.2
    (9 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (13 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)