TrustRadius

ReviewTrackers vs. Widewail - Invite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ReviewTrackers
Score 9.9 out of 10
Enterprise companies (1,001+ employees)
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
$49
Per Month, Per Location
Widewail - Invite
Score 0.0 out of 10
Small Businesses (1-50 employees)
Invite is Widewail's review generation tool which aims to increase the volume of new Google, Facebook and other customer business reviews. Widewail's review generation, response management, and social media engagement services are designed to work together to deliver a seamless online reputation management strategy. When combined, Widewail's products and services scale reputation management activities to help grow a business.N/A
Pricing
ReviewTrackersWidewail - Invite
Editions & Modules
Professional Plan
$49
Per Month, Per Location
Enterprise Plan
$59
Per Month, Per Location
No answers on this topic
Offerings
Pricing Offerings
ReviewTrackersWidewail - Invite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ReviewTrackersWidewail - Invite
Considered Both Products
ReviewTrackers
Sean Pomory | TrustRadius Reviewer
Sean Pomory
Digital Media Specialist
Chose ReviewTrackers
Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization.
Verified User
Anonymous
Chose ReviewTrackers
This is the only tracking service I have used other than relying on the emails from the review sites themselves.
Verified User
Anonymous
Chose ReviewTrackers
New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our …
BP
Brooke Potts
Treatment Coordinator/Marketing
Chose ReviewTrackers
I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service.

We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did …
Verified User
Anonymous
Chose ReviewTrackers
We selected Review Trackers because it is easy to use and doesn't spam you with any emails you don't need. We always know what is going on with our clients!
MK
Melissa Kotzenberg
Property Manager
Chose ReviewTrackers
We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
Verified User
Anonymous
Chose ReviewTrackers
I prefer the design layout and overall functionality over Sprout Social.
Verified User
Anonymous
Chose ReviewTrackers
We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow.
Tara Roach | TrustRadius Reviewer
Tara Roach
Sales Representative and Social Media Coordinator
Chose ReviewTrackers
Haven't used any other products.
Widewail - Invite

No answer on this topic

Best Alternatives
ReviewTrackersWidewail - Invite
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
PowerReviews
PowerReviews
Score 7.8 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
Enterprises
PowerReviews
PowerReviews
Score 7.8 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ReviewTrackersWidewail - Invite
Likelihood to Recommend
10.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Support Rating
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
ReviewTrackersWidewail - Invite
Likelihood to Recommend
If you're on a tight budget, Review Trackers is a great choice. There are a lot of expensive solutions out there, but Review Trackers is very affordable, even for small businesses. Make sure that Review Trackers will pull reviews from sources specific to your industry. I'm in the automotive industry, so Review Trackers will pull reviews from Cars.com, Edmunds, and other auto specific review sites.
Brian Rothe | TrustRadius Reviewer
Brian Rothe
Digital Marketing Manager
Read full review
No answers on this topic
Pros
  • Ease of tracking - everything about a review is on a dashboard.
  • Easy to respond - at the click of a link, we can respond immediately.
  • Ease of Reporting - reviews are able to be filtered and reported.
  • Reliability - we are able to see reviews come in at a timely manner.
  • Informative - we can see where the reviews come from even when the same review is pasted on several directories.
JM
Jose J Moreno
Director of Digital Strategy
Read full review
No answers on this topic
Cons
  • Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
  • Sentiment analysis is still in beta.
  • Menu navigation doesn't always make sense.
Sean Pomory | TrustRadius Reviewer
Sean Pomory
Digital Media Specialist
Read full review
No answers on this topic
Likelihood to Renew
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
BP
Brooke Potts
Treatment Coordinator/Marketing
Read full review
No answers on this topic
Usability
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
BP
Brooke Potts
Treatment Coordinator/Marketing
Read full review
No answers on this topic
Support Rating
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
BP
Brooke Potts
Treatment Coordinator/Marketing
Read full review
No answers on this topic
Implementation Rating
LOVE REVIEW TRACKERS.
BP
Brooke Potts
Treatment Coordinator/Marketing
Read full review
No answers on this topic
Alternatives Considered
New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our restaurants. They lost their contract with Yelp towards the end, but didn't offer us any sort of discount for no longer pulling Yelp reviews for us. That was the last straw. We get a ton of Yelp reviews, so having to find those ourselves while still paying top dollar for the platform was ridiculous
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Jason Hatfield | TrustRadius Reviewer
Jason Hatfield
Guest Relations Coordinator
Read full review
No answers on this topic
ScreenShots

ReviewTrackers Screenshots

Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management

Widewail - Invite Screenshots

Screenshot of Invite is a review generation tool which increases the volume of new Google, Facebook and other customer business reviews.Screenshot of Just a few of Widewail's customer testimonials.