TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A

    Clari Copilot

    Score8.7 out of 10
    N/AClari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance…

    $60

    per month per rep

    Pricing
    GongClari Copilot
    Editions & Modules
    No answers on this topic
    Growth
    $720
    per year per rep
    Accelerator
    $1,080
    per year per rep
    Enterprise
    $1,320
    per year per rep
    Offerings
    Pricing Offerings
    GongClari Copilot
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    GongClari Copilot
    Considered Both Products
    Gong.io
    Chose Gong
    We chose Gong.io over Chorus.ai and Wingman because
    1. It had a better customer support team
    2. It had a better overall UI/UX
    Incentivized
    Chose Gong
    Getting active consent from the customers when being recorded
    Incentivized
    Chose Gong
    CoPilot is good software, and the prices were relatively equal between the two. Gong's representative was more hands on in making us feel comfortable switching software and changing our infrastructure to accommodate. It was this care and handholding that put us over the edge. …
    Incentivized
    Chose Gong
    Gong is a clear winner against all competitors. The insights it provides are actionable, and their AI is by far the best among all the other tools.
    Incentivized
    Chose Gong
    Gong works better with Slack. Also, Gong works the best with SFDC. In general, provides better integration with the enterprise tech stack.
    Incentivized
    Chose Gong
    Gong has great insights
    Incentivized
    Chose Gong
    I personally thought Gong was much easier to use than Clari, although they’re not necessarily exactly the same. Clari has more forecast data which I appreciate, but Gong’s feedback on sales calls seems more valuable to me, and was simpler to access. I thought it provided a …
    Incentivized
    Clari
    Chose Clari Copilot
    I like the UI of Gong and the video quality, but overall both are very similar.
    Incentivized
    Chose Clari Copilot
    I liked Gong more from a quality standpoint and reliability standpoint but it was much slower to upload taking up to an hour post-call.
    Incentivized
    Chose Clari Copilot
    We evaluated wingman, Gong and chorus. Settled on Wingman because of their features and then being cost effective as well. I've used Gong before in an earlier organization but would vouch for Wingman over Gong primarily because Gong is very expensive. Wingman provides the best …
    Incentivized
    Chose Clari Copilot
    Wingman is much cheaper than Gong, but Gong appears to have stronger analysis tools. When customers ask us what is the extra person in our Zoom call, we just call it our "Gong" tool.
    Incentivized
    Chose Clari Copilot
    We evaluated Gong and Chorus and we felt that each competitor had feature parity, meaning each of the competitors didn't have wildly different offerings. When it came down to our needs at the time, we really just needed a tool to help with a share of voice and rep training. We …
    Incentivized
    Chose Clari Copilot
    I have used Gong and ExecVision, I would say that those are on opposite ends of the spectrum of offering a full suite of call recording, coaching, and AI. Wingman is much more comparable to Gong and was so easy to onboard, integrate, and get up and running for our team's needs. …
    Incentivized
    Chose Clari Copilot
    Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian …
    Incentivized
    Chose Clari Copilot
    Gong does have some deeper functionalities from an analytics standpoint, but the cost per seat didn't make sense to use Gong. Wingman provides a great mix of value and functionality.
    Incentivized
    Chose Clari Copilot
    I have used Gong and it is fairly similar to Wingman but there is a huge difference in price point. Wingman saves our team a lot of money and makes a huge difference for a start-up like ourselves.
    Incentivized
    Chose Clari Copilot
    Wingman does the fundamentals or basics of conversational intelligence as good as any other company or vendor.
    Incentivized
    Chose Clari Copilot
    We recommend wingman because it is more cost-effective and easy to use. It plugs right into Gmail and zoom so it's very easy to log in and out of. I recommend wingman because they have great support to help with any issues that come up while using the platform which is a great …
    Incentivized
    Chose Clari Copilot
    Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters, etc.
    Incentivized
    Chose Clari Copilot
    Better product features, onboarding, and no upfront/platform costs with flexible pricing.
    Incentivized
    Chose Clari Copilot
    Integration touch-points are mostly the same. Wingman has a cleaner UI. User Experience is also somewhat better than the competitors
    Incentivized
    Chose Clari Copilot
    Wingman, from what we could tell, has very similar functionality to both of these tools but at a much lower price point. It's a newer startup coming out of YC, but so far, the user experience and customer support have been excellent. Any functionality that it's missing has not …
    Incentivized
    Chose Clari Copilot
    Wingman is easy to use, self-serve and cost-effective. It has the basic features which you need to track your deals.
    Incentivized
    Chose Clari Copilot
    Very similar. Wingman is budget friendly.
    Incentivized
    Chose Clari Copilot
    Wingman is a really close competitor to both Chorus and Gong. The fact that it is way cheaper should appeal to orgs that want to invest in this area for the first time. Features are more or less the same but Wingman could certainly make the UI more interactive and user-friendly.
    Incentivized
    Chose Clari Copilot
    Wingman was much more efficient and easier to use, while also being complex. My whole team is able to use it and the pricing was very fair as well.
    Incentivized
    Chose Clari Copilot
    We chose Wingman to start because they didn't have a seat minimum and they were more affordable. Once we started using the tool, I actually really enjoyed the UI and overview of each deal. Great integrations as well for what we need.
    Incentivized
    Chose Clari Copilot
    Never used gong much, but wingman was better in aspects of topics and cue card functionality. Pricing is good for Small and mid-sized organizations. is usable across different meeting platforms Easy to set up and explore. The dashboard is easy to create and customize. Game …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GongClari Copilot
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong and Clari Copilot
    Feature
    Gong
    8.7
    88 Ratings
    Clari Copilot
    -
    Ratings
    Speech-to-Text Transcription9.185 Ratings00 Ratings
    Keyword Detection9.085 Ratings00 Ratings
    Sentiment Analysis6.975 Ratings00 Ratings
    Speaker Diarization8.982 Ratings00 Ratings
    Call Recording Playback9.587 Ratings00 Ratings
    Call Summarization8.986 Ratings00 Ratings
    Conversion Metrics8.278 Ratings00 Ratings
    Keyword Search & Retrieval9.284 Ratings00 Ratings
    Call Tagging9.277 Ratings00 Ratings
    Integration with CRM Systems8.274 Ratings00 Ratings
    User Ratings
    GongClari Copilot
    Likelihood to Recommend
    9.1
    (532 ratings)
    9.4
    (82 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    8.6
    (3 ratings)
    Usability
    9.0
    (300 ratings)
    8.2
    (1 ratings)
    Availability
    6.4
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (100 ratings)
    8.4
    (2 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    9.1
    (1 ratings)
    Configurability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    -
    (0 ratings)