Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
Zendesk Chat | Score8.5 out of 10 | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
| Olark | Zendesk Chat | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Olark | Zendesk Chat | |
|---|---|---|
| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Olark | Zendesk Chat | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
| |||||||||||||
| Olark | Zendesk Chat | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 8.6 | 8.0 |
| Usability | 10.0 | - |
| Support Rating | 9.8 | 8.4 |
| Product Scalability | 8.0 | - |