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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Zendesk Chat

    Score8.5 out of 10
    N/AZendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

    $11.20

    per month

    Pricing
    OlarkZendesk Chat
    Editions & Modules
    Self Service
    $19.00
    Per Agent Per Month
    Lite
    $0
    per user
    Basic
    $14
    per user
    Advanced
    $25
    per user
    Premium
    $55
    per user
    Offerings
    Pricing Offerings
    OlarkZendesk Chat
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsThe pricing above is price per user per month. You will get a discount when you opt for annual payment.
    More Pricing Information
    Community Pulse
    OlarkZendesk Chat
    Considered Both Products
    Olark
    Chose Olark
    Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat
    Incentivized
    Chose Olark
    Olark is more user friendly and very affordable for our purpose of use.
    Incentivized
    Chose Olark
    Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, …
    Incentivized
    Chose Olark
    I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator.
    Zendesk
    Chose Zendesk Chat
    Olark Chat - Not as many customization options as Zendesk
    Salesforce - More expensive
    Syntellect - Old application based system instead of a cloud based software
    Incentivized
    Chose Zendesk Chat
    Overall, the most dependable chat platform and the best value.
    Incentivized
    Chose Zendesk Chat
    Zendesk is one of the most expensive providers on the market, but also the most functional one. We have 6 business facts. Based on them we composed 17 needs (functions) from the chat provider. Zendesk was one of the leaders in the overall evaluation, while it was cheaper than …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    OlarkZendesk Chat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Olark and Zendesk Chat
    Feature
    Olark
    10.0
    1 Ratings
    Zendesk Chat
    -
    Ratings
    Chat history and transcripts10.01 Ratings00 Ratings
    Chat reporting10.01 Ratings00 Ratings
    Chat and web analytics10.01 Ratings00 Ratings
    User Ratings
    OlarkZendesk Chat
    Likelihood to Recommend
    10.0
    (18 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    8.4
    (3 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)