HubSpot CRM vs. Zendesk Sell

HubSpot CRM

5,030 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score8.3 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]
Zendesk Sell	Score8.8 out of 10	N/A	Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…	$19 per seat/month billed annually

Pricing

HubSpot CRM

Zendesk Sell

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Sell Team: $19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription): $27.00
Per User Per Month (billed annually)
Sell Professional: $49.00
per seat/month billed annually
Sell Enterprise: $99.00
per seat/month billed annually
Sell Elite: $199.00
per seat/month billed annually

Pricing Offerings
HubSpot CRM	Zendesk Sell
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	HubSpot CRM	Zendesk Sell
Considered Both Products	HubSpot Darius Parsia Information Technology Project Manager in Information Technology at AMS Fireplace Inc. (Construction, 11-50 employees) Chose HubSpot CRM Zoho CRM has a lot to offer for the price you pay, lots of platforms you can use from their ecosystem. When compared to HubSpot [CRM] though, you can see a major difference in the quality and usability of the software. I have tried Salesforce and find it a bit cumbersome and … Incentivized Helpful? Verified User Chose HubSpot CRM Zendesk is not a proper CRM and is not fit for purpose. It is for managing tickets from a Customer Service perspective. Salesforce is probably more powerful than Hubspot, especially from a reporting perspective, but it is less user-friendly, clunkier, and more suitable for … Incentivized Helpful? Brian Thorpe Account Manager in Sales at Eddy (Computer Software, 11-50 employees) Chose HubSpot CRM Hubspot is way better than zendesk in every way. Incentivized Helpful? Juriaan Karsten Assistant Vice President Sales EU in Sales at BreachLock Inc (Computer Software, 51-200 employees) Chose HubSpot CRM For me, this is very simple. Hubspot out performs both of the previously used platforms. Incentivized Helpful? Daniel Triana Sales Development Reperesentative in Sales at Tidio (Telecommunications, 201-500 employees) Chose HubSpot CRM HubSpot is more user-friendly and more customizable; you usually have to use multiple CRMs to afford all your business needs. However, HubSpot has everything that a middle-big sized company needs - also, the fact that permissions can be given depending on the profile is very … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot sits in the upper-middle of the complexity and flexibility scale compared to these other systems. It is more adaptable than Zoho and Zendesk, but less than Salesforce. It has a more modern UI than the other options but is less intuitive than Zoho or Zendesk. This may be … Incentivized Helpful? Thomas Bang Sr Front End Developer in Information Technology at Self Employed (Media Production, 1-10 employees) Chose HubSpot CRM The free version alone stacks up pretty well against the mentioned competitors. I believe as your business operations grow, the price points for additional users and needed functionalities will grow as well, and HubSpot is well within competitive pricing to compete with the … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM is a great middle ground between the two. Better for B2B than Zendesk, and maybe less extensive in capabilities but also less expensive and easier to make adjustments to than Salesforce. Incentivized Helpful? Verified User Chose HubSpot CRM Clearly focused on core CRM and small and medium size organization requirements. It's easy to get started with the free / low cost options and expand usage when your own business grows. No need for high upfront investments. Also it's much less complex than some bigger platforms … Incentivized Helpful? Tushar Thomas Account Manager in Sales at SurveySparrow (Internet, 201-500 employees) Chose HubSpot CRM Best CRM I have used as it is very friendly to use and easy to learn Incentivized Helpful? Winston Arano Market Development Support in Sales at Poplar homes (Real Estate, 10,001+ employees) Chose HubSpot CRM It is much faster and got a lot of features. Incentivized Helpful? Dave Wardrop Sales Specialist in Sales at Placecube (Computer Software, 51-200 employees) Chose HubSpot CRM The simplicity of use, ease of automation, clarity of information, and pursuit of the golden customer record. Incentivized Helpful? Verified User Chose HubSpot CRM Wide variation of marketing options. Incentivized Helpful? Neel Patel Solutions Advisor in Sales at FreightPOP (Logistics & Supply Chain, 11-50 employees) Chose HubSpot CRM Much easier and much more robust. Incentivized Helpful? Josh Summerhays VP of Product Development in Product Management at Elevated Worldwide (Professional Training & Coaching, 1-10 employees) Chose HubSpot CRM Hubspot CRM is designed to fit within their ecosystem of marketing, sales, and support tools, so it's a little different beast than the other tools I've used. Base CRM is a powerful tool, but it's more of a stand-alone sales CRM platform with tools designed exclusively around a … Incentivized Helpful? Richard Gosler Managing Director at Pixelhaus Studios Ltd (Internet, 1-10 employees) Chose HubSpot CRM Some are too basic, others are stupidly complex (fine in the right environment though) but Hubspot works well for us. Incentivized Helpful? Dustin Brackett CEO in Marketing at HIVE Digital Strategy (Marketing and Advertising, 1-10 employees) Chose HubSpot CRM It was impossible to get my team to consistently use Base CRM. It was a fine tool, but HubSpot's CRM is superior for our business and our team actually uses and enjoys using the CRM now. Incentivized Helpful?	Zendesk Leif Johnson Senior Sales Engineer in Sales at Altos Digital (Computer Software, 1-10 employees) Chose Zendesk Sell I am currently using Hubspot, which we upgraded to from Zendesk Sell. I used SalesForce many years ago, but too long ago to comment on any current functionality. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

HubSpot CRM

Zendesk Sell

Comparison of Sales Force Automation features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 7.5 1588 Ratings	Zendesk Sell 6.6 15 Ratings
Customer data management / contact management	8.71530 Ratings	8.914 Ratings
Workflow management	6.51501 Ratings	6.115 Ratings
Territory management	4.9184 Ratings	4.98 Ratings
Opportunity management	7.61434 Ratings	7.913 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.71545 Ratings	6.915 Ratings
Contract management	7.9185 Ratings	5.410 Ratings
Quote & order management	7.61048 Ratings	3.97 Ratings
Interaction tracking	8.61489 Ratings	7.915 Ratings
Channel / partner relationship management	8.2186 Ratings	7.811 Ratings

Comparison of Customer Service & Support features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 7.8 1059 Ratings	Zendesk Sell 9.0 12 Ratings
Case management	8.6985 Ratings	9.07 Ratings
Call center management	6.1854 Ratings	9.08 Ratings
Help desk management	8.7907 Ratings	9.011 Ratings

Comparison of Marketing Automation features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 7.3 1398 Ratings	Zendesk Sell 6.9 12 Ratings
Lead management	7.81319 Ratings	6.012 Ratings
Email marketing	6.91330 Ratings	7.89 Ratings

Comparison of CRM Project Management features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 8.0 1449 Ratings	Zendesk Sell 5.3 13 Ratings
Task management	9.21391 Ratings	8.013 Ratings
Billing and invoicing management	7.6722 Ratings	1.05 Ratings
Reporting	7.21282 Ratings	7.013 Ratings

Comparison of CRM Reporting & Analytics features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 7.1 1418 Ratings	Zendesk Sell 8.2 15 Ratings
Forecasting	7.01118 Ratings	7.812 Ratings
Pipeline visualization	7.01347 Ratings	7.914 Ratings
Customizable reports	7.21307 Ratings	9.014 Ratings

Comparison of Customization features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 6.7 1354 Ratings	Zendesk Sell 4.2 15 Ratings
Custom fields	7.81327 Ratings	7.815 Ratings
Custom objects	5.21153 Ratings	4.910 Ratings
Scripting environment	6.3132 Ratings	1.16 Ratings
API for custom integration	7.6943 Ratings	3.08 Ratings

Comparison of Security features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 7.9 1311 Ratings	Zendesk Sell 9.5 14 Ratings
Single sign-on capability	8.01172 Ratings	9.912 Ratings
Role-based user permissions	7.81248 Ratings	9.011 Ratings

Comparison of Social CRM features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 5.6 896 Ratings	Zendesk Sell 4.0 5 Ratings
Social data	5.5878 Ratings	1.04 Ratings
Social engagement	5.8868 Ratings	6.95 Ratings

Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 8.1 1004 Ratings	Zendesk Sell 5.4 7 Ratings
Marketing automation	6.7997 Ratings	9.87 Ratings
Compensation management	9.4655 Ratings	1.03 Ratings

Comparison of Platform features of HubSpot CRM and Zendesk Sell
Feature	HubSpot CRM 8.2 1191 Ratings	Zendesk Sell 8.0 13 Ratings
Mobile access	8.21191 Ratings	8.013 Ratings

User Ratings
	HubSpot CRM	Zendesk Sell
Likelihood to Recommend	7.5 (1632 ratings)	10.0 (15 ratings)
Likelihood to Renew	9.3 (29 ratings)	9.0 (2 ratings)
Usability	7.1 (1480 ratings)	8.9 (4 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	7.1 (23 ratings)	8.8 (4 ratings)
Online Training	- (0 ratings)	7.0 (1 ratings)
Implementation Rating	8.1 (8 ratings)	8.0 (1 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (1 ratings)
Product Scalability	- (0 ratings)	10.0 (1 ratings)
Vendor post-sale	- (0 ratings)	10.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	10.0 (1 ratings)