HappyFox Help Desk vs. Zendesk Suite

HappyFox Help Desk

14 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HappyFox Help Desk	Score8.3 out of 10	N/A	HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.	$29 per month per user
Zendesk Suite	Score8.8 out of 10	N/A	Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.	$69 per month per agent

Pricing

HappyFox Help Desk

Zendesk Suite

Basic: $29
per month per agent
Team: $69
per month per agent
Enterprise Plus: $89
per user/per month
Pro: $119
per month per agent
Growth - Unlimited Agents: $23988
per year 20,000 Tickets / year
Scale- Unlimited Agents: $47988
per year 150,000 Tickets / year
Scale Plus - Unlimited Agents: $71988
per year 1,000,000 Tickets / year
Enterprise Pro: Contact Sales

Suite Team: $69
per month per agent
Suite Growth: $115
per month per agent
Suite Professional: $149
per month per agent
Suite Enterprise: Contact Sales

Pricing Offerings
HappyFox Help Desk	Zendesk Suite
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

Discounts are offered for annual and biannuall billing on per agent plans.

20% discount available with annual pricing.

Community Pulse
Key User Insights
	HappyFox Help Desk	Zendesk Suite
Considered Both Products	Tenmiles Corporation JAMIE RISSKY Director of Information Technology in Information Technology at KIVI BROS TRUCKING (Transportation/Trucking/Railroad, 201-500 employees) Chose HappyFox Help Desk HappyFox delivered a more cost effective solution and asset management had no limit. The main problem I saw with the various other services I demoed, was the up charges. The pricing seems manageable until you see that they charge for every 100 or so of this and 100 of that. … Incentivized Helpful? Lee Howley IT Operations Manager in Information Technology at Doherty Enterprises (Information Technology and Services, 51-200 employees) Chose HappyFox Help Desk HappyFox's only true competitor of those listed above was Zendesk. Mojo and Spiceworks each had major letdowns. Mojo was not as intuitive and lacked the ability to customize and trigger things. Spiceworks was limited to windows as far as client use. Both of these options cost … Helpful?	Zendesk Channing Lee IT Sys Admin in Information Technology at Hashicorp (Information Technology & Services, 1001-5000 employees) Chose Zendesk Suite I started in the company with Zendesk Support Suite already, so experience with it was an easy learning curve. Freshservice is just as good as well. The GUI interface is friendly to look at and easy on the eyes. When you're in support and [staring] at the screen all day, … Incentivized Helpful? Verified User Chose Zendesk Suite Zendesk is by far the superior product here. There is no other ticketing system that is as robust or effective as Zendesk. It is so easy to use and intuitive. Simple and easy to set up and get running for your organization in no time. If you need a ticketing system you must go … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

HappyFox Help Desk

Zendesk Suite

Comparison of Incident and problem management features of HappyFox Help Desk and Zendesk Suite
Feature	HappyFox Help Desk 9.6 5 Ratings	Zendesk Suite 8.8 154 Ratings
Organize and prioritize service tickets	10.05 Ratings	9.2153 Ratings
Expert directory	9.03 Ratings	8.3102 Ratings
Subscription-based notifications	10.04 Ratings	8.6106 Ratings
ITSM collaboration and documentation	9.14 Ratings	8.5104 Ratings
Ticket creation and submission	10.05 Ratings	9.3153 Ratings
Ticket response	9.55 Ratings	9.3152 Ratings

Comparison of Self Help Community features of HappyFox Help Desk and Zendesk Suite
Feature	HappyFox Help Desk 9.1 5 Ratings	Zendesk Suite 8.5 139 Ratings
External knowledge base	9.24 Ratings	8.5133 Ratings
Internal knowledge base	9.04 Ratings	8.5127 Ratings

Comparison of Multi-Channel Help features of HappyFox Help Desk and Zendesk Suite
Feature	HappyFox Help Desk 9.1 3 Ratings	Zendesk Suite 9.0 150 Ratings
Customer portal	9.43 Ratings	9.2121 Ratings
IVR	8.42 Ratings	8.659 Ratings
Social integration	9.43 Ratings	8.597 Ratings
Email support	9.03 Ratings	9.4147 Ratings
Help Desk CRM integration	9.43 Ratings	9.2112 Ratings

User Ratings
	HappyFox Help Desk	Zendesk Suite
Likelihood to Recommend	9.4 (6 ratings)	9.0 (192 ratings)
Likelihood to Renew	10.0 (1 ratings)	10.0 (43 ratings)
Usability	- (0 ratings)	8.9 (65 ratings)
Availability	- (0 ratings)	8.6 (13 ratings)
Performance	- (0 ratings)	8.0 (10 ratings)
Support Rating	- (0 ratings)	5.5 (31 ratings)
In-Person Training	- (0 ratings)	10.0 (1 ratings)
Online Training	- (0 ratings)	7.9 (9 ratings)
Implementation Rating	- (0 ratings)	9.0 (18 ratings)
Configurability	- (0 ratings)	9.3 (3 ratings)