| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Sugar Sell (SugarCRM) | Score5.2 out of 10 | N/A | Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued. | $19 per month per user (3 users minimum, billed annually) |
 Zoho CRM | Score8.7 out of 10 | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
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| Entry-level Setup Fee | No setup fee | $14 /user/month | ||||||||||||||
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| Sugar Sell (SugarCRM) | Zoho CRM | |
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| Considered Both Products | Chose Sugar Sell (SugarCRM) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zoho CRM Sugar was great when we first got started. Zoho CRM allowed us to take things to the next level and get the support that we needed along with that transition. Zoho CRM's customization was mush easier to setup and use without having to rely on developers to create custom code … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoho CRM Zoho CRM can be what you want it to be. The others are good but not nearly as customizable as Zoho CRM. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoho CRM For the prices you're getting a lot of bang for you buck! I used several CRMs that cost substantially more and cannot say I received any benefit for the money over Zoho. Also with the additional suite of products Zoho offers you can have a one stop shop for your companies … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Sugar Sell (SugarCRM) | Zoho CRM | |||||||||||||||||||||||||||||||
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| Sugar Sell (SugarCRM) | Zoho CRM | |
|---|---|---|
| Likelihood to Recommend | 2.0 | 8.6 |
| Likelihood to Renew | 8.2 | 7.6 |
| Usability | 3.0 | 7.8 |
| Availability | 10.0 | 8.8 |
| Performance | 10.0 | 8.5 |
| Support Rating | 9.1 | 6.1 |
| In-Person Training | 9.0 | 8.0 |
| Online Training | 8.0 | 5.5 |
| Implementation Rating | 9.0 | 5.6 |
| Configurability | 10.0 | 5.1 |
| Contract Terms and Pricing Model | - | 9.5 |
| Ease of integration | 10.0 | 7.2 |
| Product Scalability | 9.0 | 5.7 |
| Professional Services | - | 8.3 |
| Vendor post-sale | 9.0 | 7.7 |
| Vendor pre-sale | 9.0 | 7.8 |
