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Mojo Helpdesk vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Mojo HelpdeskZoho Desk
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Mojo HelpdeskZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Features
    Mojo HelpdeskZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Zoho Desk
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets10.01 Ratings8.94 Ratings
    Expert directory10.01 Ratings7.93 Ratings
    Subscription-based notifications10.01 Ratings7.93 Ratings
    ITSM collaboration and documentation9.01 Ratings10.01 Ratings
    Ticket creation and submission10.01 Ratings8.54 Ratings
    Ticket response10.01 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Zoho Desk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base10.01 Ratings8.94 Ratings
    Internal knowledge base10.01 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Zoho Desk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal10.01 Ratings8.04 Ratings
    Social integration10.01 Ratings6.02 Ratings
    Email support10.01 Ratings6.64 Ratings
    Help Desk CRM integration10.01 Ratings8.93 Ratings
    User Ratings
    Mojo HelpdeskZoho Desk
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)