Zoho Desk vs. Zoho Wiki

Zoho Desk

Zoho Wiki

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho Desk	Score 7.8 out of 10	N/A	Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.	$0
Zoho Wiki	Score 8.0 out of 10	N/A	Zoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.	N/A

Pricing

Zoho Desk

Zoho Wiki

Editions & Modules

Free: $0
Express: $9
per month per user
Standard: $20
per month per user
Professional: $35
per month per user
Enterprise: $50
per month per user

No answers on this topic

Offerings

Pricing Offerings
Zoho Desk	Zoho Wiki
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

A discount is offered for yearly billing.

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More Pricing Information

Community Pulse
	Zoho Desk	Zoho Wiki
Considered Both Products	Zoho Desk Greg Rellaford Account Manager and Retention Specialist Chose Zoho Desk We used HubSpot before, and it didn’t work very well for our needs. Zoho Desk is part of a much larger Zoho implementation. We’d like to have everything in one place, and Zoho provides that ability. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho provides more bells and whistles comparted to the other platforms I have tried. The setup was easier and the transition was smoother. The support was much better as well. Whenever we would get stuck on something, support was a chat away and we always got the solution we … Incentivized Helpful? Sanjay Singh Business Development Manager Chose Zoho Desk I have used Asana and Zoho desk and decided to go with Zoho due to the ease of intergration into other applications and platforms, the more affordable costing, a faster mobile application and for the slightly better automation capabilities. Asana is nice but the cost and … Incentivized Helpful? Kevin Almond Head of Customer Success Chose Zoho Desk We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow … Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho Desk Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile … Incentivized Helpful? Rose Carmela Project Manager Chose Zoho Desk Vision Helpdesk and WixAnswers.com Incentivized Helpful? Sofia Martinez Accounting Consultant Chose Zoho Desk Zoho Desk is always good at building different platforms for automation, so this one is also the best help desk platform available in the market. I can easily add the feedback with a report to easily convey the message accordingly. It can easily integrate with your existing … Incentivized Helpful? HK Hildah Kay Help Desk Technician Chose Zoho Desk Zoho Desk has an interface that is extremely simple and practical to use, for even clients who are not skilled. Again, Zoho Desk has no lead time, when customers air their views or complaints. Finally, Zoho Desk works/integrates effectively with several other products for … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Over the years I have used a few different support software applications. One being Remedy software. That was pretty nice, but they lacked an isp version. I am currently a user of Atlassian Jira and am not a big fan at this point. It is very cumbersome to use. Incentivized Helpful? David Yates President Chose Zoho Desk After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us. Incentivized Helpful? Dave King Director of IT Chose Zoho Desk We evaluated products that were not free, but due to budget reasons we could not justify a purchase. So this free solution stacks up among the best in my opinion for no cost. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk The quality of support provided by Zoho Desk is brilliant. Ease of setup is a very easy process. Also it meets all the requirements that can be expected from such kind of software. Zoho Desk is a company that can be easy to do business with. It is really headed in the right … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho [Desk] has much more quality of the information we required for our business than FreshDesk. It was also easy to work with Zohos different modules albeit based on department specific products than it was when we used Freshdesk. The Project management module was a … Incentivized Helpful? Jack Mattheus Human Resources Management Chose Zoho Desk • In the acquisition of Zoho Desk I did not have the final decision but I have contributed as my analysis in the implementation. We decided to switch services since this tool is much more complete in terms of functionalities that help us to easily resolve and follow up on our … Incentivized Helpful? María Fernanda Cruz Coordinator Chose Zoho Desk Value for money simply beats the rest. Also, as part of the Zoho Suite, integrations are wonderful, for example to CRM or consolidating Reporting with other apps such as Zoho Projects. Integration to advanced Analytics is also very helpful. In terms of features, they are pretty … Incentivized Helpful? Leonard Johnson Technical Support Chose Zoho Desk Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho Desk is easy to set up for small business needs, and its dashboard is well-suited for our organization's needs. We are on a social network, which also helps us to get users' and applicants' queries through the social platform. Another factor to start with it is its trial … Incentivized Helpful? Julien Bras Innovation Team Leader Chose Zoho Desk We have selected Zoho Desk because we already using Zoho CRM. Incentivized Helpful? Khashi Rahmani Territory Manager Chose Zoho Desk Desk.com was too complicated and was cost prohibitive. We had switched from Desk by Salesforce to Zoho Desk Incentivized Helpful? Miguel Useche Wordpress developer Chose Zoho Desk Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can … Incentivized Helpful?	Zoho Wiki Namandeep Bhatia Co Founder & Chief Technology Officer Chose Zoho Wiki I was using Google drive for maintaining documents, but it was hard to find right document at right time. Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho Wiki Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other … Incentivized Helpful?

Features

Zoho Desk

Zoho Wiki

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Zoho Desk 8.6 Ratings 7% above category average	Zoho Wiki - Ratings
Organize and prioritize service tickets	8.90 Ratings	00 Ratings
Expert directory	7.90 Ratings	00 Ratings
Subscription-based notifications	7.90 Ratings	00 Ratings
ITSM collaboration and documentation	10.00 Ratings	00 Ratings
Ticket creation and submission	8.50 Ratings	00 Ratings
Ticket response	8.50 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Zoho Desk 8.9 Ratings 13% above category average	Zoho Wiki - Ratings
External knowledge base	8.90 Ratings	00 Ratings
Internal knowledge base	8.90 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Zoho Desk 7.4 Ratings 5% below category average	Zoho Wiki - Ratings
Customer portal	8.00 Ratings	00 Ratings
Social integration	6.00 Ratings	00 Ratings
Email support	6.60 Ratings	00 Ratings
Help Desk CRM integration	8.90 Ratings	00 Ratings

Best Alternatives
	Zoho Desk	Zoho Wiki
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Zoho Desk	Zoho Wiki
Likelihood to Recommend	7.8 (0 ratings)	7.7 (0 ratings)
Usability	9.4 (0 ratings)	- (0 ratings)
Support Rating	8.7 (0 ratings)	- (0 ratings)

User Testimonials
	Zoho Desk	Zoho Wiki
Likelihood to Recommend	Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy. Incentivized Greg Rellaford Account Manager and Retention Specialist Read full review	Great for teams and organizations with lots of content and material. It allows teams to have one central place to go and access the latest info. Definitely a more scalable solution for teams looking for a more robust enterprise solution than standard folder sharing. SMB org will be better suited for a more economical shared folder solution like Dropbox or Google Drive. If you want to house new hire documentation or manuals/training programs for a larger org this is a great tool. Incentivized Verified User Anonymous Read full review
Pros	Report features give the all insights of the customer team and customer support which enables us to make changes according to it. The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard. I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module. It is completely a feature rich platform. Incentivized Sofia Martinez Accounting Consultant Read full review	You can create multiple pages to develop content Easily scalable and enough storage for your content Live chat option so that anyone accessing wiki page can communicate with others for help Incentivized Humayun Farooqi Customer Success Manager Read full review
Cons	When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome. Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :) Incentivized Verified User Anonymous Read full review	More customization. More white labeling and branding. Better Search. Incentivized Verified User Anonymous Read full review
Usability	Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program. Incentivized HK Hildah Kay Help Desk Technician Read full review	No answers on this topic
Support Rating	Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile application for on the go usage which Zoho Desk has easily handled with applications for both Android and IOS devices. Incentivized Humayun Farooqi Customer Success Manager Read full review	Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which Atlassian was not offering, therefore Zoho Wiki was considered the best alternative. Incentivized Humayun Farooqi Customer Success Manager Read full review
Return on Investment	By running reports based on ticket, we can see how much time is spent on each customer and can manage these customers better based on what we see are there issues We can also run reports based on the types of queries customers are coming in with which allows us to develop our product based on actual customers needs as a whole. Automatic reporting once set up saves many man hours as new customers can be added automatically if required, and it saves having to build these reports monthly or possibly weekly Incentivized Verified User Anonymous Read full review	I feel that due to ZOHO wiki my team started documenting more and more things. Because of knowledge available from previous projects, it definitely increased efficiency of team. At first I felt like it is taking more time for documenting things, but after some time it started paying me back. Incentivized Namandeep Bhatia Co Founder & Chief Technology Officer Read full review
ScreenShots	Zoho Desk Screenshots