TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    Zoho SalesIQ

    Score8.4 out of 10
    N/AZoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…

    $0

    per month per user

    Pricing
    FreshchatZoho SalesIQ
    Editions & Modules
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Free
    $0
    per month per user
    Basic
    $10
    per month per user
    Professional
    $17
    per month per user
    Enterprise
    $25
    per month per user
    Offerings
    Pricing Offerings
    FreshchatZoho SalesIQ
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    Community Pulse
    FreshchatZoho SalesIQ
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Zoho
    Chose Zoho SalesIQ
    I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is …
    Incentivized
    Chose Zoho SalesIQ
    Zoho SalesIQ provides the control of the webpage in the hands of the subscriber, through supported live chat. Other Zoho products communicate and integrate with Zoho SalesIQ, hence, a third part application is not a demand any more. Lastly, Zoho SalesIQ has a UI which is …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshchatZoho SalesIQ
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshchat and Zoho SalesIQ
    Feature
    Freshchat
    6.5
    10 Ratings
    Zoho SalesIQ
    -
    Ratings
    Chat history and transcripts7.010 Ratings00 Ratings
    Chat reporting6.210 Ratings00 Ratings
    Chat and web analytics6.39 Ratings00 Ratings
    User Ratings
    FreshchatZoho SalesIQ
    Likelihood to Recommend
    8.1
    (34 ratings)
    8.9
    (13 ratings)
    Likelihood to Renew
    8.2
    (3 ratings)
    -
    (0 ratings)
    Usability
    7.1
    (10 ratings)
    -
    (0 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    4.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)