Delighted by Qualtrics vs. Zonka Feedback
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Delighted by Qualtrics | Score8.1 out of 10 | Small Businesses (1-50 employees) | Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, … | $25 |
 Zonka Feedback | Score9 out of 10 | Mid-Size Companies (51-1,000 employees) | Zonka Feedback is a customer feedback and intelligence platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop. | $199 per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | 10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing. | — | ||||||||||||||
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| Delighted by Qualtrics | Zonka Feedback | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Usability | 9.0 | - |
| Support Rating | 10.0 | - |