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Zonka Feedback

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What is Zonka Feedback?

Zonka Feedback is a customer feedback and intelligence platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop.

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Screenshot of Zonka Feedback's Survey Builder 2.0, used to create surveys using AI, start from scratch, or choose from expert templates.
Screenshot of where to collect customer feedback across multiple channels including Email, SMS/WhatsApp, Kiosk, In-App, Website, and QR Codes.
Screenshot of an analysis of customer responses with detailed reports and visual dashboards. These are used to track NPS, sentiment trends, and location-based insights to identify patterns and make data-driven decisions.
Screenshot of AI-powered text and qualitative analysis that help to uncover customer insights. These identify key themes, positive and negative drivers, and sentiment impact to improve customer experience and reduce churn.
Screenshot of Zonka’s AI-powered Insights Assistant, used to uncover the root causes of issues like cart drop-offs, identify problem areas across themes, locations, and agents, and take action with data-backed recommendations.
Screenshot of rhe Response Inbox, where users manage cases, trigger workflows, add notes, and send follow-ups.

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Screenshot of Zonka Feedback's Survey Builder 2.0, used to create surveys using AI, start from scratch, or choose from expert templates.

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