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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Zoom Phone

    Score9 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Google VoiceZoom Phone
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Google VoiceZoom Phone
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Google VoiceZoom Phone
    Considered Both Products
    Google
    Chose Google Voice
    Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep …
    Incentivized
    Zoom
    Chose Zoom Phone
    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
    Incentivized
    Chose Zoom Phone
    Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Google VoiceZoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Zoom Phone
    Feature
    Google Voice
    4.4
    51 Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX8.423 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings9.619 Ratings
    User templates1.419 Ratings9.316 Ratings
    Call reports5.044 Ratings9.420 Ratings
    Directory of employee names1.725 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Zoom Phone
    Feature
    Google Voice
    8.1
    65 Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules8.044 Ratings9.830 Ratings
    Call recording10.051 Ratings9.931 Ratings
    Call park6.422 Ratings9.924 Ratings
    Call screening7.459 Ratings9.923 Ratings
    Message alerts9.063 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Zoom Phone
    Feature
    Google Voice
    7.2
    43 Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing7.021 Ratings9.520 Ratings
    Audio conferencing7.038 Ratings9.520 Ratings
    Video screen sharing5.613 Ratings9.720 Ratings
    Instant messaging9.326 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Zoom Phone
    Feature
    Google Voice
    5.0
    61 Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS5.044 Ratings9.928 Ratings
    Mobile app for Android5.049 Ratings9.922 Ratings
    User Ratings
    Google VoiceZoom Phone
    Likelihood to Recommend
    9.0
    (71 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (9 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.0
    (35 ratings)
    6.6
    (4 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)