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Microsoft Teams vs. Zoom Phone

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Microsoft Teams

6,736 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score7.9 out of 10
    		N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Zoom Phone

    Score9 out of 10
    		N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Microsoft TeamsZoom Phone
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Microsoft TeamsZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are available for non profit organizations.No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Microsoft TeamsZoom Phone
    Considered Both Products
    Microsoft
    No answer on this topic
    Zoom
    Eugenio Fajardo
    Jefe de Proyectos de Cómputo in Information Technology at Universidad Iberoamericana (Education Management, 1001-5000 employees)
    Chose Zoom Phone
    We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled …
    Incentivized
    Verified User
    Chose Zoom Phone
    CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone.
    Incentivized
    Verified User
    Chose Zoom Phone
    Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams.
    Incentivized
    Verified User
    Chose Zoom Phone
    They are very comparable.
    Incentivized
    Ahmed Metwally
    Director in Information Technology at Lowenstein (Law Practice, 501-1000 employees)
    Chose Zoom Phone
    Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products.
    Incentivized
    Jim Schuman
    Regional Sales Manager in Sales at American Wood Fibers, Inc. (Paper & Forest Products, 201-500 employees)
    Chose Zoom Phone
    Zoom Phone is my primary choice
    Incentivized
    Verified User
    Chose Zoom Phone
    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
    Incentivized
    Verified User
    Chose Zoom Phone
    Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster …
    Incentivized
    Verified User
    Chose Zoom Phone
    In my opinion, Zoom Phone has a better UI
    Incentivized
    Koby Emeline
    Service desk analyst in Information Technology at Shared Assessments (Computer Software, 11-50 employees)
    Chose Zoom Phone
    Zoom Phone has more features for our meetings and allows our webinars to work seamlessly.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft TeamsZoom Phone
    Project Management
    Comparison of Project Management features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    7.0
    191 Ratings
    Zoom Phone
    -
    Ratings
    Task Management7.5146 Ratings00 Ratings
    Gantt Charts6.075 Ratings00 Ratings
    Scheduling6.2161 Ratings00 Ratings
    Workflow Automation7.1100 Ratings00 Ratings
    Mobile Access8.1183 Ratings00 Ratings
    Search6.7168 Ratings00 Ratings
    Visual planning tools7.2117 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    7.8
    200 Ratings
    Zoom Phone
    -
    Ratings
    Chat8.7199 Ratings00 Ratings
    Notifications7.8198 Ratings00 Ratings
    Discussions8.4186 Ratings00 Ratings
    Surveys8.2111 Ratings00 Ratings
    Internal knowledgebase8.1121 Ratings00 Ratings
    Integrates with GoToMeeting6.547 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings00 Ratings
    Integrates with Outlook9.1156 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    7.6
    185 Ratings
    Zoom Phone
    -
    Ratings
    Versioning8.2129 Ratings00 Ratings
    Video files7.1157 Ratings00 Ratings
    Audio files8.2159 Ratings00 Ratings
    Document collaboration9.2172 Ratings00 Ratings
    Access control8.7155 Ratings00 Ratings
    Advanced security features6.8116 Ratings00 Ratings
    Integrates with Google Drive5.353 Ratings00 Ratings
    Device sync7.6131 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX00 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.619 Ratings
    User templates00 Ratings9.316 Ratings
    Call reports00 Ratings9.420 Ratings
    Directory of employee names00 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules00 Ratings9.830 Ratings
    Call recording00 Ratings9.931 Ratings
    Call park00 Ratings9.924 Ratings
    Call screening00 Ratings9.923 Ratings
    Message alerts00 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing00 Ratings9.520 Ratings
    Audio conferencing00 Ratings9.520 Ratings
    Video screen sharing00 Ratings9.720 Ratings
    Instant messaging00 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of Microsoft Teams and Zoom Phone
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS00 Ratings9.928 Ratings
    Mobile app for Android00 Ratings9.922 Ratings
    User Ratings
    Microsoft TeamsZoom Phone
    Likelihood to Recommend
    8.1
    (277 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    3.7
    (9 ratings)
    10.0
    (1 ratings)
    Usability
    8.3
    (61 ratings)
    8.0
    (1 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (113 ratings)
    6.6
    (4 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)