TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A

    Zoom Revenue Accelerator

    Score8.9 out of 10
    N/AZoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.N/A
    Pricing
    GongZoom Revenue Accelerator
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GongZoom Revenue Accelerator
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GongZoom Revenue Accelerator
    Considered Both Products
    Gong.io
    Chose Gong
    Ease of use UX Insights quality and detail
    Incentivized
    Chose Gong
    Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was …
    Incentivized
    Zoom
    Chose Zoom Revenue Accelerator
    Zoom Revenue Accelerator gives us better automatic metrics than Gong, better conversational parsing, and very valuable follow up data. We went with Revenue Accelerator so we could get those benefits and also simplify our tech stack by vertically integrating video calls with …
    Incentivized
    Chose Zoom Revenue Accelerator
    For sales management, Gong has greater more useful tools and an easier user interface making it easier specially for managers to organize coaching and feedback calls per rep. Chorus.ai does mainly the same but lags behind Gong on user experience so I won´t put this as a pro …
    Incentivized
    Chose Zoom Revenue Accelerator
    Gong is another great tool and primarily focused on conversion. Zoom IQ is kind of add on over your Zoom but Gong is only conversion focused so little edge over that. But zooms accuracy we found to be better in certain cases when compared to Gong. Zoom is more easier to use as …
    Incentivized
    Chose Zoom Revenue Accelerator
    Gong had to many features that would have done unused, Zoom IQ was a way to start out and get things going and making sure there was a for for sales IQ in the sales department before going all in
    Incentivized
    Chose Zoom Revenue Accelerator
    Comparable but easier to bake in since already our web conference standard
    Incentivized
    Chose Zoom Revenue Accelerator
    Lower cost
    Incentivized
    Chose Zoom Revenue Accelerator
    I mainly went with Zoom Revenue Accelerator because I wanted it to work very well, as natively as possible, with the Zoom ecosystem we have at my company.

    We use Zoom for our meetings, and in some teams we also use Zoom Phone, which also works quite well with Zoom Revenue …
    Incentivized
    Chose Zoom Revenue Accelerator
    Built into our customer facing communication software.
    Incentivized
    Chose Zoom Revenue Accelerator
    The features these sales enablement tools provide are pretty much the same in the aspect of usability and functionality. The advantage Zoom IQ gets over others is easy of integrating it with the default communication and collaboration tool from Zoom. Keeping things connected …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GongZoom Revenue Accelerator
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong and Zoom Revenue Accelerator
    Feature
    Gong
    8.7
    88 Ratings
    Zoom Revenue Accelerator
    7.5
    9 Ratings
    Speech-to-Text Transcription9.185 Ratings8.18 Ratings
    Keyword Detection9.185 Ratings7.79 Ratings
    Sentiment Analysis6.975 Ratings6.99 Ratings
    Speaker Diarization8.982 Ratings7.59 Ratings
    Call Recording Playback9.587 Ratings7.79 Ratings
    Call Summarization8.986 Ratings8.19 Ratings
    Conversion Metrics8.278 Ratings7.39 Ratings
    Keyword Search & Retrieval9.284 Ratings7.99 Ratings
    Call Tagging9.277 Ratings7.26 Ratings
    Integration with CRM Systems8.374 Ratings6.58 Ratings
    User Ratings
    GongZoom Revenue Accelerator
    Likelihood to Recommend
    9.1
    (532 ratings)
    8.2
    (29 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (300 ratings)
    7.3
    (5 ratings)
    Availability
    6.4
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (100 ratings)
    -
    (0 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    -
    (0 ratings)