123FormBuilder Reviews & Insights

Score8 out of 10

47 Reviews and Ratings

Community insights

TrustRadius Insights for 123FormBuilder are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

This product offers easy implementation and customization for clients, allowing them to make changes and access submitted data for their CRM. Users have found it particularly useful for managing student and instructor contacts, providing up-to-date information, and generating easy-to-use reports. With its ability to create customizable templates, the product simplifies data collection for different types of customer information. It streamlines the process of building forms and enables effortless data sorting. This versatile tool is used across organizations for collecting and structuring data in tabular form, conducting surveys for analytics, and presenting client presentations. Additionally, it serves as a simple and effective way to create enquiry forms with all the necessary questions for business leads. Businesses appreciate its user-friendly interface that facilitates the creation of website landing pages, customer surveys, contact forms, and event information collection. By replacing archaic methods of requesting data, employees can now provide specific details and expand on their requests through guided questions.

Reviews

8 Reviews

In my experience, 123FormBuilder lost our business tens of thousands of dollars, in as easy as 1, 2, 3!

Rating: 1 out of 10

December 18, 2023

Use Cases and Deployment Scope

We use 123FormBuilder to build custom online drinkware stores. We primarily build these for private country clubs and schools. When it actually works, customers are able to customize steel cups and purchase them.

Pros

forms
ease of set up

Cons

customer service
followup
tech support
valuing customers
payment portals
order confirmations
bugs

Likelihood to Recommend

In my opinion, 123FormBuilder's customer service is abysmal. We have had thousands of shoppers be unable to pay with square, stripe, and paypal for various reasons including redirect issues, address entry acceptance issues, and more. For the past two months, we've had over 150 stores open for holiday sales, and countless order confirmations have not reached our inbox- meaning we had no idea the orders were paid for. Our customers are livid because their Christmas purchases will be late. We've lost tens of thousands of dollars because of these issues, and much more when you factor in goodwill. But, in my experience, when I ask 123FormBuilder for a simple phone call to discuss the issues, their manager says that's only available to Enterprise customers (we are a Diamond customer). In my opinion, this is quite possibly the most unacceptable response I've received from any vendor, customer, supplier, or basically anyone in all my years of business. I think 123FormBuilder should be embarrassed at how little they value their customers. In my opinion, they have ruined our holiday season. I would never recommend them to anyone.

Bo Wicker

Owner at Stache Cups (11-50 employees)

Vetted Review

4 years of experience

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It really is as easy as 123!

Rating: 8 out of 10

Incentivized

December 14, 2017

Use Cases and Deployment Scope

I needed to collect all kinds of information from customers interacting with our website, but it wasn't the same information each time. Depending on the circumstances surrounding each customer, I had to collect different information. 123FormBuilder made is so easy to create all the different templates I needed, always picking up where I left off instead of rebuilding things from scratch. Data collection and sorting was a breeze, forms were customizable and easy to create, and all in all I don't think I've used a better product for form building.

Pros

Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

Cons

From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.

Likelihood to Recommend

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Brad Price

HR Manager in Human Resources at ActivTrak.com (11-50 employees)

Vetted Review

1 year of experience

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Full Form - Ideal Software for Form Building & Surveys

Rating: 8 out of 10

Incentivized

September 28, 2017

Use Cases and Deployment Scope

We are essentially a small organisation with various needs that range from travel requests to reimbursements & supplier/client registrations and payments logging. We also run surveys to understand market potential & customer attitudes on behalf of clients.

We use 123ContactForm across our company for collecting data in tabular form where otherwise it would be dissipated, unstructured & manually entered into various accounting, monitoring & management systems. The survey usage ensures that we have structured data for analytics & presentation to clients.

Pros

Ease of constructing a form with requisite inputs
Customizable look and feel options based on varying requirements in our case
Logic based branching & validation

Cons

One-off payment integration requires a higher subscription
Storage is not commensurate with pricing
Not exactly a strong negative, but could work on pricing it better for non-US markets

Likelihood to Recommend

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Prasar Sharma

Principal Consultant in Corporate at Evolution Partners (51-200 employees)

Vetted Review

1 year of experience

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123ContactForm can be life.... Maybe

Rating: 8 out of 10

Incentivized

April 21, 2017

Use Cases and Deployment Scope

DMC is currently using archaic methods for requesting data from their analytics department. More than 90% of their requests came through email and lacked the details necessary to complete a request without seeking more info. 123ContactForm was used to create request forms that allowed employees to provide specifics based upon what a standard request would provide. It also allowed the user to expand on their request by providing in depth details that would be missed if they weren't guided through leading questions.

Pros

123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.

Cons

I found no drawbacks to using 123ContactForm.

Likelihood to Recommend

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

2 years of experience

White Hat SEO Reviews 123ContactForm

Rating: 7 out of 10

Incentivized

September 21, 2015

Use Cases and Deployment Scope

123ContactForm is being used by the SEO Department at White Hat SEO. We have found that it is easy to implement and easy for clients to make changes. This plugin is also great for clients to be able to access the data that consumers have submitted and apply to their CRM.

Pros

Easy installation.
Easy to make changes and easy to user interface.
Great integrations.

Cons

Design elements can be too simple.
CRM features

Likelihood to Recommend

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

Justin Kofron

SEO Specialist in Marketing at Sq1 (51-200 employees)

Vetted Review

1 year of experience

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Why you need 123ContactForm to take your business to the next level

Rating: 9 out of 10

September 9, 2014

Use Cases and Deployment Scope

123ContactForm is used across the whole organization. We use it to create website landing pages and forms to get information from our customers, we use it for customer surveys, contact us forms, and private event detailed information collection forms. It is versatile and user friendly.

Pros

Lots of different types of fields
Easy to use
Free for limited number of fields
Integrates with many template type website builders

Cons

More question types
More fields that are free

Likelihood to Recommend

Can I integrate this form easily into my website, blog, etc?

Bindesh Rach

Executive Managing Director in Corporate at RootCause Strategy (1-10 employees)

Vetted Review

2 years of experience

How 123ContactForm can help your K-12 system

Rating: 7 out of 10

Incentivized

June 9, 2014

Use Cases and Deployment Scope

It was used in a prior organization, which was my prior job. We used it for student and instructor contacts. It helped us keep up to date information on everyone. It also provided easy to use reports.

Pros

We could build html forms with little or no html experience. This is empowering.
We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
The reporting feature was great, as it was easy for administrators to see results at a glance.

Cons

Some employees are intimidated at first. After all, it is html.
There is so much functionality that it can be easy for novices to get lost.
Will there be more payment flexibility? parents use more of the bank to person payment options.

Likelihood to Recommend

This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this.

Ann Murray, M. Ed.

Instructional Designer at Ultimate Medical Academy (10,001+ employees)

Vetted Review

1 year of experience

123ContactForm saves development costs

Rating: 8 out of 10

May 19, 2014

Use Cases and Deployment Scope

It is being used on our website and landing pages across our business. It is a simple and effective way for our company to have enquiry forms that were not only easy to create but covered off on all the questions we required for business leads.

Pros

The simplicity of setting up enquiry questions for someone with limited coding experience was without doubt the best feature. There were just so many different options that covered off on all the tasks we required.

Cons

You need to be able to give your customers i.e. me the ability to be able to send an SMS to the consumers filling in our enquiry forms.

Likelihood to Recommend

With my business and the questions we wanted to ask our customers the process of setting up the enquiry form was simple.

Brendan Farrugia

Director and Founder in Marketing at tmdigital Aus Pty Ltd (1-10 employees)

Vetted Review

2 years of experience

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It really is as easy as 123!

Rating: 8 out of 10

Incentivized

December 14, 2017

Use Cases and Deployment Scope

Pros

Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

Cons

From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.

Likelihood to Recommend

Brad Price

HR Manager in Human Resources at ActivTrak.com (11-50 employees)

Vetted Review

1 year of experience

View profile